Vacant job

We are now looking for a Customer Coordinator for our clinic in Sundsvall. This is currently a private eye clinic where we have both a reception and perform surgeries. The team consists of optometrists, a clinic manager, and ophthalmologists who together receive customers for lens replacement or laser surgery, as well as handling general reception duties. As the clinic grows, we need to strengthen the team with an additional resource.

Do you thrive on customer focus and want to be part of Memira by Bergman Clinics' continued growth journey – where we make a difference for people – apply today!

Responsibilities

In this role, you are a key part of the customers' visits and decisions regarding surgery. Your daily work primarily consists of welcoming all customers who come to the clinic based on their needs. You should enjoy a fast-paced environment, work towards set goals, and juggle multiple tasks with varying responsibilities. You will be responsible for assisting our customers with decisions and planning regarding surgery. In addition to customer service and sales, the role includes administrative tasks – such as registering customers at the reception and optimizing booking flows. The role also involves preparing and assisting customers before and after surgery, as well as handling incoming phone calls. As a Customer Coordinator, you become a key player in ensuring every customer feels safe and satisfied with the overall experience of their visit.

Who you are

In this role, you are driven by providing world-class service and working towards set goals regarding conversion and surgeries. You should be able to instill trust and create a sense of security for the customer by being helpful in the best possible way. We see you as a goal-oriented person who wants to deliver results and is motivated by working with sales against set targets.

For this role, experience in sales, eye care, and/or clinical operations is considered a merit.

To thrive with us, we see that you are a team player who understands the importance of collaboration. You enjoy working in a fast-paced environment but are also meticulous and structured. Furthermore, we see that you are good at building good relationships with both your colleagues and customers. As a person, you have high work ethics and flexibility.

What we offer

We offer a fun workplace with good cohesion and a pleasant atmosphere. As an organization, we always strive to be at the forefront in several different areas, and here you have the opportunity to develop. Our atmosphere is characterized by joy, flexibility, and a can-do attitude. Our core values are goal-orientation and ambition, transparency and warmth, efficiency and competence – qualities we highly value.

Location: Memira's clinic in Sundsvall

Scope: Full-time

Employment type: Permanent, starting with a 6-month probationary period

Start date: Immediately, subject to notice period

Apply now!

Read more on our career page by clicking here www.memira.se/jobb (https://www.memira.se/jobb).

Memira by Bergman Clinics offers a complete range of services within vision correction and eye care. We have gathered ophthalmologists, surgeons, specially trained optometrists, orthoptists, and nurses who work closely together at one of our 66 clinics. We are Scandinavia's leading player in eye laser and lens replacement, and we are now growing rapidly in eye care, both publicly and privately funded. Memira by Bergman Clinics' top priority is to put people first and offer our customers planned healthcare of the highest quality.

Now is your chance to be part of the journey!

Read more at www.memira.se (https://www.memira.se).