Vacant job

Are you looking for a great employer who goes the extra mile to ensure you thrive, feel good, and develop?

Then you are warmly welcome to join us at Sigma Technology IT Infra AB!

We continue to grow, and our consultants make a difference every day for our clients – in roles such as system technicians, network specialists, system integrators, IT project managers, and much more. With us, you get not just a job – you get a team. A community. A group of colleagues who brainstorm together, occasionally go on trips, and unwind together at after-work events!

We put our consultants at the absolute center of our focus. The most important thing for us is that you feel well, have the right conditions, and feel that you are developing in the direction you want. That is why we are incredibly proud that our employees have voted us as one of Sweden's best employers for 13 years in a row – and in 2025, we took home the silver medal.

About the role

In this role, you will assist users from various professional groups. The Service Desk handles all types of cases related to healthcare systems, IT, or telephony, such as fault reports, orders, user support, inquiries, and requests, as well as permission management.

As a Service Desk agent, you enjoy customer contact and helping others with their issues. Customer contact involves primarily telephone communication where problems can vary. Therefore, you enjoy solving problems, searching for information, and above all, communicating – both with customers and colleagues. Cases are documented in the customer's case management system.

Working hours are currently Monday to Friday, divided into two different shifts (07:00–16:00 and 08:00–17:00), but may change based on operational needs.

Your profile

To be considered for this role, you must have experience working with:

• Active Directory
• Windows 10
• Azure AD
• Office 365
• Teams
• Any case management system
• Remote control tools
• Telephone as a communication tool

Does this sound like a perfect match for you? Don't wait to apply, as we review all applications on an ongoing basis.