Support Agent for Store Support – Full Time in Solna

StudentConsulting Sweden AB (publ)

Stockholms län, Solna

Previous experience is desired

~33 400 kr / per month ->
Fixed monthly, weekly, or hourly salary

Published 2026-06-18 6 months or longer Full time

22 days left
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Do you have experience in customer service, preferably within retail, and do you enjoy problem-solving and customer interaction? If you thrive in a flexible and fast-paced environment within a large company, this might be the job for you!

Our client is a large and well-established grocery chain with operations throughout Sweden. StudentConsulting is recruiting on behalf of the client for positions in their store support team. You will work from their headquarters in Solna and communicate internally with stores via email and phone.

As a support team member, you will join a friendly and positive team with a strong focus on service. Your main responsibilities will include monitoring and responding to phone calls and emails from our client's stores regarding pricing, product range, promotions, deliveries, and stock supply. The role also involves registering and following up on store cases, as well as handling complaints between the store and the terminal.

The position is full-time with a start date in mid-August, beginning with a 6-month probation period with a high chance of extension. Working hours are standard office hours, 07:30–16:30, Monday–Friday. This is a consulting assignment, meaning you will be employed by StudentConsulting but hired out to our client in Solna.

WHAT WE ARE LOOKING FOR

Completed upper secondary education
Good computer literacy
Previous experience in customer service or the grocery retail industry
Fluency in Swedish and English, both written and spoken
Merits: Previous experience with complaint handling and working with call statistics and case management

In terms of personality, we are looking for someone who is stress-resistant and thrives in a fast-paced environment driven by set goals. You have a self-initiating work style and strive to improve the processes you work with. At the same time, it is important that you enjoy working in a team and can communicate effectively with everyone.

Does this sound like a job for you? Apply today, as interviews are conducted on a rolling basis!