Vacant job

We are currently recruiting, on behalf of ID06, a Customer Support Representative for their Servicedesk in Stockholm.

ID06 operates the ID06 system for secure workplace identification and works towards fair competition as well as safe and socially sustainable workplaces. The Servicedesk is a central part of the interaction with users.

About the role

As a Customer Support Representative, you will work together with a team handling incoming cases via phone and email. Contacts come from both Swedish and international users and often concern questions regarding ID06 cards, orders, and regulations.

The work involves, among other things:

• answering calls and emails from companies and cardholders
• reviewing photos, identity documents, and certificates in connection with ID06 card orders
• processing cases according to established routines and rules
• working in several different systems simultaneously to ensure cases are handled correctly from the start

The work varies between phone time and other tasks, but the influx of calls is high and there is virtually always a queue. However, the requirements for accuracy and correctness remain the same.

You will handle personal data and, in some cases, confidential information, making responsibility and quality central to the role. The team works together towards goals related to customer satisfaction and quality in case processing.

Who we are looking for

We are looking for you who have worked in customer support, customer service, or similar roles and feel confident in customer dialogue, even when questions are recurring or when the customer is frustrated.

You:

• express yourself clearly and pedagogically
• have a calm and professional demeanor
• enjoy working in a structured manner and following regulations
• take responsibility for cases being handled correctly

Language is a crucial part of the role. You have good knowledge of Swedish and English, both spoken and written, and you also master a third language, for example Polish, Ukrainian, or a related language. The third language is primarily used in phone calls with users who have limited Swedish skills.

We also expect that you have worked in some form of case management system previously and find it easy to adapt to new systems and ways of working.

Want to know more?

The assignment is full-time, starting as soon as possible and extending until December 31, 2026.

You will be employed by OnePartnerGroup and work on-site at ID06 on Klarabergsviadukten in Stockholm.

If you have questions about the position or wonder how the process looks moving forward, you are welcome to contact Josefine Blomkvist at [email protected] or Ida Winther at [email protected].

In the consulting world, things often move quickly, so do not wait to submit your application as we review applications on an ongoing basis and the position may be filled before the final application date. We do not accept applications via email due to GDPR.

When you join us

As a consultant with us, you will receive support from your consulting manager to succeed and thrive in your role. Your employment is covered by collective agreements, insurance, occupational pension, and wellness benefits – for us, it is important that you feel secure in your employment.

We look forward to hearing from you!