Vacant job

Job Description

Are you an engaged and solution-oriented person looking for a flexible part-time job alongside your studies?

We are currently looking for customer service representatives who want to work 1–3 shifts per week, with the possibility of both half-days and full days.

In this role, you are the face of the company and handle communication via phone, email, and chat. Your main task is to provide first-class support, resolve customer inquiries, and proactively inform customers about our offers and products. You are expected to handle complaints professionally and ensure that every case is resolved efficiently. Daily tasks also include registering interactions in our internal systems and collaborating with colleagues in other departments to ensure the customer always receives the right help.

Working hours vary depending on customer opening hours. Shifts are available Monday to Sunday, during both daytime and evening hours. The assignment starts on September 1, 2026, and you will be employed by Randstad. Randstad is a specialist in staffing solutions. As a consultant with us, you will receive a competitive salary, benefits, and collective agreement terms. Your consulting manager, who is always close by, ensures that you receive varied and developmental assignments at different companies across various industries. At Randstad, your personal development is the focus, and you are offered a large network and activities. To ensure high quality in our processes and to match you with the right assignment, you will take a skills test adapted to your experience and knowledge. A background check will be conducted before employment, and a credit check may also be required.

We warmly welcome your application! We do not accept applications via email. Selection and interviews will take place on an ongoing basis.

Questions? Please contact Felix Westerberg at [email protected] (mailto:[email protected]).

At Randstad, it is important that all competence on the labor market is utilized. We welcome all applicants and strive for diversity.

Responsibilities

• Answer incoming calls, emails, and chat messages from customers.
• Provide professional and friendly support to resolve customer inquiries and inform about offers.
• Handle customer complaints and ensure that every case is handled in an efficient and professional manner.
• Register and document customer interactions in the system.
• Provide product information and guidance to customers.
• Collaborate with other departments to resolve customer-related issues.

Qualifications

• Since this is a part-time position, you must be able to certify that you are either studying at least 50% or have another main occupation (employment with another employer).
• You have at least two years remaining of your studies.
• Ability to work full-time during the summer.
• Fluency in both spoken and written Swedish and English.
• High school diploma with passing grades.
• Ability to handle demanding situations in a calm and professional manner.
• Strong problem-solving skills.
• Team player with the ability to work independently.
• Good computer skills.
• Previous experience in customer service.

About the Company

Randstad

At Randstad, we know that every person has a place on the labor market. With operations throughout the country and in all competency areas, we help people find a job that feels good, where they have the opportunity to grow, develop, and reach their full potential.

With nearly 600,000 employees in 38 countries, Randstad is a global leader in HR services, with the goal of becoming the world's leading and most appreciated partner on the labor market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.