Vacant job

Are you a skilled writer with the ability to create clear, pedagogical, and user-friendly documentation? Do you thrive in complex change projects where structure, coordination, and quality are central? Then this assignment might be for you.

About the assignment

Our client is implementing a comprehensive transformation program aimed at introducing a new common store solution for all stores and associations. The program involves significant changes in system support, working methods, and processes, which places high demands on clear and accessible documentation for the business.

As the Documentation Lead, you will play a central role in ensuring that the stores receive the right support during the transition to new working methods. You are responsible for structuring, producing, and quality-assuring manuals and instructions that are pedagogical, consistent, and adapted to the daily lives of store personnel.

You will work closely with the program's Key Users, who contribute with business knowledge and content, while you are responsible for the documentation's structure, quality, progress, and publication.

Your responsibilities

Coordination and structure

• Establish and maintain common templates, standards, and working methods for manuals and instructions.
• Ensure a consistent and efficient documentation process within the program.
• Plan, coordinate, and follow up on work together with the OCM team, Key Users, and other stakeholders.
• Coordinate documentation work between different process areas and initiatives to ensure consistency and avoid duplication of effort.

Production and quality assurance

• Produce, edit, and finalize user manuals and instructions based on business and system data.
• Ensure that the documentation is clear, pedagogical, and easy to understand.
• Quality-assure content from a user perspective – correct, complete, and practically applicable.
• Adapt the material to the needs and working situations of store personnel.

Collaboration with Key Users

• Guide Key Users on how content should be structured and documented.
• Ensure that the correct information is collected from business, processes, and systems.
• Relieve Key Users by taking full responsibility for the development and completion of the documentation.
• Act as a cohesive link between different process areas and business representatives.

Coordination within the program

• Collaborate closely with the training, communication, and change management tracks within the program.
• Ensure that messages, materials, and content are coordinated and reused where relevant.
• Contribute to the planning and execution of deliveries related to rollout and implementation.

Follow-up and development

• Gather and follow up on user feedback on the documentation.
• Identify areas for improvement and drive continuous development of materials and working methods.
• Ensure that the documentation is kept up to date in line with changes in systems and processes.

We are looking for someone who has

• Excellent ability to create clear, pedagogical, and target-group-adapted documentation.
• Experience in producing user manuals, instructions, training materials, or similar.
• Strong structural and organizational skills.
• Experience in project or program work with many stakeholders.
• Ability to coordinate work between different roles, teams, and functions.
• Understanding of change management and implementation of new systems and processes.
• Excellent proficiency in Swedish, both spoken and written.

Meritorious

• Experience from retail, grocery trade, or other business-oriented environments.
• Experience in change management or work within OCM (Organizational Change Management).

Your application

Does the role sound interesting and suitable? If so, apply immediately as we are interviewing continuously and the role may be filled before the application deadline.

We can only receive and process your application by registering your CV in our portal. In accordance with GDPR, we cannot accept applications via email. We warmly welcome your application! This assignment is part of Quest Consulting's staffing services.

About us

Quest Consulting is an authorized consulting firm with collective agreements, insurance, wellness benefits, and pension plans. We specialize in IT, Technology, HR, Administration, and Finance. Our goal is to be your personal collaboration partner, and that is why it is so important for us to work according to our core values, where our keywords are to be Personal, Creative, and Professional.