Vacant job

We are a leading SaaS company delivering services within research administration, including Sweden's largest application system for research, Researchweb. With extensive experience in healthcare, research, and information science, we have developed a unique understanding of our customers' needs. We are proud of our flexibility and ability to tailor solutions that help our customers achieve their goals. Since 2024, we have been part of Nordtech Group.

We are in an exciting growth phase and are now looking for someone who combines Customer Success/Support responsibilities with a new role as a Research Administration Specialist.

In this new role, you will become a central part of our Operations team. Approximately 70–80% of your time will be spent on support and customer success: you will help customers in their daily work, monitor platform usage, and ensure they get the maximum value from our collaboration. The remaining time will be dedicated to a more specialized focus on Research Administration as a Service (RAaaS), where you will help foundations and other funders run their calls for proposals and processes, often with a focus on finance and accounting.

You will work closely with customers, as well as colleagues in the operations and development teams. This role is ideal for someone who enjoys frequent human interaction, likes structure, and thrives on managing multiple parallel processes.

Your main responsibilities will include

• Providing support and customer success to our customers via email, phone, and digital meetings.

• Helping customers use our systems effectively and following up on cases.

• Building relationships with decision-makers and key stakeholders at client organizations.

• Working operationally with RAaaS, e.g.:
  - Managing application rounds and case flows.
  - Coordinating experts and reviewers.
  - Documenting decisions, minutes, and supporting materials.

• Facilitating and leading customer meetings related to calls for proposals and processes.

• Keeping track of parallel processes for multiple customers.

• Contributing to finance-related workflows (e.g., invoice data, simple follow-ups) as needed, depending on your background.

To succeed in this role, we believe you have:

• Strong communication skills and confidence in customer interactions.

• Experience with digital systems and the ability to quickly learn new tools.

• Strong administrative skills and a natural sense of order.

• Ability to handle multiple parallel processes and document decisions.

• Comfortability in hosting and leading meetings with customers.

• Fluency in Swedish and English, both spoken and written (some customers communicate exclusively in English).

It is highly meritorious if you also have:

• Experience in customer contact, service, or support.

• Basic understanding of IT systems or SaaS products.

• Basic accounting/financial knowledge (e.g., invoices, reimbursement documentation) or a willingness to learn.

• Experience in administrative work in public, academic, or similar environments.

As a bonus, we would appreciate if you have:

• Experience in research, foundations, regions, or other research-related organizations.

• Education in economics.

• Previous work with implementation, project management, or coordination.

• Experience with review processes, call administration, or expert coordination.

• Understanding of or a strong interest in how a research call works.

We believe you take ownership from start to finish and ensure things get done without needing detailed instructions. You are service-oriented and professional, social, and confident in interactions with both customers and colleagues. You are driven, curious, and willing to ask questions and raise issues early. You have patience and a calm demeanor even in demanding customer situations, enjoy routine but can prioritize when the situation requires it, and are representative in meetings – even when visiting customers on-site.

Minso Solutions offers a relaxed and pragmatic work environment where we value collaboration and freedom with responsibility. We have offices in central Stockholm and Borås and offer excellent benefits and great opportunities for personal development. You will become part of an engaged and ambitious team that makes a daily difference for researchers, funders, and universities across Europe, while working closely with a parent company with a strong SaaS and growth profile. Salary and employment terms are set by agreement depending on experience and level of responsibility.

Are you ready to become a key person in our Operations team and help our customers succeed with both platform and process? Apply today.

In this recruitment process, we use psychometric tests from Alva Labs for a fair and objective assessment, and we conduct background checks on the final candidate via Refapp.