Vacant job

Do you want to work with an important societal mission where you contribute every day to helping people get closer to work or studies? With us, you will use your ability to guide, match, and make decisions in a supportive and developing environment. We also welcome those who graduate this summer and have gained work experience alongside their studies. Together, we get Sweden to work. Do you want to join us?

Our Mission

On the national department Support and Matching, we provide remote service and support to job seekers. We work with several important areas of responsibility such as matching, guidance, and counseling, as well as decisions on measures for job seekers. Our main task is to reduce the time spent in unemployment.

Our Workplace

We work together where collaboration and collegial support are central to creating a lively atmosphere. The location is the Swedish Public Employment Service's office in Malmö or Helsingborg.

Together, we work towards common goals and can always count on each other's support in our daily work. Our leadership style is results-oriented with a close and coaching approach that encourages participation, motivation, and responsibility.

Role Description

We focus on job seekers, and in your role, you will be a key support for job seekers across the country, making a difference every day. The work requires curiosity and the ability to make difficult things simple. A central part of the role is matching to work and education, guidance, and making decisions on measures for our job seekers.

To succeed in the role, we see that you enjoy:

• Providing support and solving tasks effectively
• Interpreting and applying laws and regulations
• Making decisions
• Matching and guiding job seekers towards work and studies
• Working with job seekers primarily via telephone
• Working with scheduled assignments
• Navigating and working in multiple systems simultaneously
• Working towards set goals

Your employment begins with an introduction where you will be well-equipped with the necessary skills to handle your future duties as a civil servant.

We believe this role suits you if you want to work with helping and guiding people into work, whether you are at the beginning of your career or have extensive work experience.

Basic Requirements for the Position

• University/college education of at least 180 higher education credits (120 credits under the previous system)

Alternatively

• Have worked at the Swedish Public Employment Service as a caseworker and are assessed to have good prerequisites to meet today's requirements for caseworkers

And

• At least 2 years of work experience, combined work of at least 50 percent over a total of two years
• Very good knowledge of Swedish, meaning good ability to communicate orally and in writing, as well as high reading comprehension

Other Merits for the Position

• Worked at least 1 year with support and customer service via telephone
• Worked at least 1 year within state operations
• Worked at least 1 year with guidance towards work and/or studies

The state values guide us in our daily work. As an employee, you are expected to work fairly, impartially, and with high integrity, and to contribute to maintaining and strengthening trust in our agency.

More about state values (https://arbetsformedlingen.se/om-oss)

In addition to these qualifications, you have the personal ability and aptitude to work in accordance with the Swedish Public Employment Service's employee culture.

• Take responsibility for your work performance and your contribution to the whole
• Adapt to change and unexpected events
• Take initiative for development and contribute to improvement

Our Offer

We offer favorable vacation agreements and the possibility of flexible hours in agreement with the employer (after completing an introduction of approx. 9 weeks). We also offer fitness activities during working hours, a fitness allowance, and the possibility to work remotely for part of your working time when operations allow. Working hours are between 08:00-16:30. The position is a permanent full-time employment starting with a six-month probation period. Start date September 1st or later as agreed. Location is Malmö or Helsingborg.

Read more about our organization and mission on our website https://arbetsformedlingen.se/om-oss (https://arbetsformedlingen.se/om-oss)

Application

Send your application no later than 2026-06-22.

Attach your CV where you specify year, month, and job duties for each employment. You need to upload your final grade/diploma for 180 hp/120p.

If you graduate in June 2026, you need to provide a certificate proving 180 hp before the offered employment.

It is important that you answer the selection questions in detail and truthfully, so that we get a clear picture of your experience. If requested information is not provided, you risk being excluded from the selection. You do not need to send a personal letter.

If you have protected personal data, contact the Recruitment Partner named in the advertisement, and you will receive help with submitting your application.

The Swedish Public Employment Service applies an evidence-based recruitment process. You can read more about our recruitment process on our website Work with us - Swedish Public Employment Service (https://arbetsformedlingen.se/jobba-hos-oss).

Selection tests may occur in our recruitment process, and we will provide you with more information about the process via email after the application period has ended.

We actively work to be an agency free from discrimination. It is important to us that all competence is utilized, and we welcome all applicants. We view positively if you have knowledge of any of our national minority languages.