Vacant job

Do you want to work in a customer-facing role where service, technology, and problem-solving meet in everyday life? Do you thrive being the one who creates security, finds solutions, and helps both customers and dealers move forward?

We are now looking for an employee for sales support and after-sales service at Contura in Markaryd.

ABOUT CONTURA

Contura has been bringing warmth to Swedish homes since 1965 – from the heart of Småland. Here, genuine Swedish engineering meets modern, timeless design with a strong focus on quality, innovation, and sustainability.

Contura is today the market leader in Sweden for wood-burning heating products and one of the leading manufacturers in Europe. The company has approximately 250 employees and is part of NIBE Group, an international group with over 17,000 employees.

In Markaryd, there is one of the industry's most advanced factories, where future stoves are developed with a focus on low emissions, high energy efficiency, and long lifespan.

ABOUT THE ROLE

In this role, you will become an important part of Contura's sales support and after-sales service. You will work closely with customers, dealers, and internal functions, handling inquiries regarding orders, deliveries, products, complaints, warranties, and spare parts.

This is a role for you who enjoy the combination of customer contact, administration, and technology. You don't need to know everything from the start, but you need to have a natural curiosity, good technical understanding, and the willingness to learn more about Contura's products and solutions.

You will become part of an experienced and cohesive department with a high level of knowledge, helpfulness, and strong team spirit. Here, there is both security, competence, and a daily routine where people help each other out.

Examples of tasks

You will among other things:

• handle incoming customer and dealer cases via phone and email
• register and follow up on orders for stoves, chimneys, and accessories
• provide support regarding prices, deliveries, and product information
• handle complaints, warranty issues, and spare parts cases
• read and interpret drawings, installation materials, and technical documentation
• perform simple calculations related to chimney solutions
• collaborate with, for example, design, quality, production, logistics, and marketing
• contribute to identifying recurring questions, deviations, and improvement opportunities

ABOUT YOU

We believe you have experience from, for example, customer service, technical support, order management, inside sales, or another customer-facing role where you have combined service with structure and problem-solving.

You are confident in customer dialogues, both via phone and email, and have good administrative skills. Since the role involves technical questions, you also need to have a good technical understanding and be able to familiarize yourself with drawings, dimensions, and technical documents.

As a person, you are open, unpretentious, and service-oriented. You remain calm even when the pace increases, enjoy collaborating, and contribute to a positive feeling in the team. You need to enjoy taking responsibility independently and being part of a larger context where people help each other.

We are looking for someone who has:

• experience in customer service, technical support, order management, inside sales, or similar
• good administrative skills and familiarity with business or order systems
• good technical understanding and interest in technical products
• ability to read and interpret technical documents, drawings, and dimensioned documents
• fluent Swedish and very good English in speech and writing
• a structured, meticulous, and solution-oriented working approach

It is meritorious if you have experience from technical customer service, after-sales, complaints, warranty cases, spare parts management, or from construction, installation, plumbing, ventilation, or manufacturing operations. Knowledge of German, Dutch, or French is also meritorious.

WORKING AT JOB&TALENT

At Job&Talent, you belong to one of Sweden's largest and one of the world's fastest-growing recruitment and staffing companies. Our customers include some of the country's most well-known brands, and we offer great opportunities to grow and develop, both by being recruited for further careers with one of our customers and internally within Job&Talent. Naturally, we are covered by a collective agreement.

APPLICATION

The position is full-time and starts as a temporary hire with good opportunities for continued employment at Contura. The location is in Markaryd, and there may be possibilities for some hybrid work after agreement with the manager.

Start is preferably as soon as possible after the summer.

Selection is ongoing, and the position may be filled before the application deadline. Apply by registering below and attaching your CV.

We look forward to receiving your application!