Vacant job

The Department of Digitalization and Service is responsible for Mid Sweden University's IT, Service Center, Archives and Diarium, as well as media production. The department consists of approximately 50 employees and operates in both Östersund and Sundsvall. Within the department, tasks include technical support, development, operations, information security, telephony, and service center management. The department holds both operational and strategic responsibility in these areas.

The Service and Support Unit is tasked with providing Mid Sweden University's employees, students, and external stakeholders with unified, accessible, and needs-adapted service and support. The unit consists of 11 employees and handles areas such as telephone service, service center, procurement, archives, and diarium.

We are now looking for an employee for our Service Center at Campus Sundsvall.

The Service Center is the contact and service center function at Mid Sweden University, tasked with helping students, visitors, and staff navigate the university and university information, while providing unified, accessible, and needs-adapted service and support. As an employee in the Service Center, you are part of the face of the university, representing Mid Sweden University, and have an important role in providing information and service, as well as contributing to operational development.

The Service Center also handles matters related to employee onboarding and offboarding, profile product management, and administration of key tags for university access, among other things.

Since our Service Center is located at both Campus Sundsvall and Campus Östersund, travel between locations may occur.

Job Responsibilities

At the Service Center, general questions directed at Mid Sweden University are answered. Questions and orders may come from prospective and current students, employees, and visitors. You will work across all channels: telephone, web/email, chat, social media, and in-person reception. Special emphasis is placed on information and guidance regarding study-related matters.

The Service Center also handles the production and distribution of key tags and assignment of permissions, basic IT support, assistance with room booking for external stakeholders, telephony and switchboard service, as well as the sale of profile products, office supplies, and IT accessories.

Your Background

You should have:

• A high school education or equivalent
• Very good ability to express yourself in Swedish and English, both orally and in writing
• Ability to read, understand, and follow work instructions while simultaneously engaging in conversations
• Documented administrative skills

The following qualifications are meritorious:

• Good knowledge of Mid Sweden University's operations and the Swedish education system
• Experience in customer service or similar service roles
• Post-secondary studies, e.g., college or university
• Experience working in multiple IT systems simultaneously
• Additional language skills beyond Swedish and English

Your Personal Attributes

Great importance is placed on personal qualities, and you should be able to demonstrate that you:

• Work in a service-oriented and solution-focused manner
• Quickly adapt to new systems and working methods
• Contribute to a positive work climate through professional and constructive interaction
• Are flexible in your work approach, meaning you can quickly reprioritize tasks and adapt to changed circumstances, including working at different locations if needed
• Have the ability to lead conversations and build good relationships
• Can handle high workloads and peak periods
• Are structured with strong administrative skills
• Actively seek out and absorb new information, keeping yourself updated in relevant areas
• Show engagement and initiative

Employment and Start Date

The position is a full-time temporary assignment starting from 2026-08-17 or by agreement, ending no later than 2028-02-11.

Work Location: Sundsvall, with travel to Östersund as needed

Information

For further details, please contact Unit Manager Lars Hägglund, tel 010-142 89 74, or Coordinator Anette Kompa-Lidén, tel 010-142 87 15.

Please submit your application via our recruitment system no later than 2026-06-16.

Mid Sweden University, with campuses in both Sundsvall and Östersund, is a higher education institution close to students, colleagues, and the surrounding community. At the same time, we are located next to the sea, forests, and mountains, creating conditions for an excellent quality of life. Here, new knowledge is created through internationally successful research and education that contribute to societal development. In this way, we contribute to a sustainable future and a better world.

As an employee at Mid Sweden University, you should be able to balance work and leisure time. We offer, among other things, flexible working hours, support for fitness activities, salary top-up during parental leave and sickness, and generous vacation days.

Mid Sweden University works actively for equal opportunities and strives to utilize the qualities that diversity and gender equality bring to the organization. Salary is set in accordance with the central collective agreements RALS/RALS-T. Your personal data is processed and stored in accordance with the Data Protection Regulation. We welcome questions from those interested in working with us, but we decline inquiries from those selling advertising and recruitment services.