Vacant job

Do you want to make a difference?

The Reception Unit of the Social Services is now looking for two qualified, engaged, and service-oriented administrators who wish to contribute to a safe and accessible society. We offer meaningful and varied work where you meet people, solve problems, and provide support to both citizens and colleagues.

About Us

The Reception Unit serves as the first point of contact between the Social Services and the citizens. We are responsible for telephone reception, the front desk, archives, mail handling, and administrative support to managers and social secretaries. Through collaboration, flexibility, and a high level of service, we contribute together to ensuring that the operations as a whole are conducted in a legally secure manner and that citizens receive good treatment and the right intervention at the right time.

About the Role

The role involves a broad administrative and service-oriented assignment with a focus on telephone reception, the front desk, archive and mail handling, as well as administrative support for social secretaries. As an administrator/receptionist, you are the hub of the network and the face of the operation. You meet citizens daily via the reception and telephone, where you provide guidance, information, and direct people to the right place within the organization. Among the administrative tasks are, among other things, registering new cases, handling the release of documents, reviewing invoices, and performing checks in the payroll system. The assignment is varied and includes both simpler, routine administrative tasks and more complex tasks.

About You

We are looking for someone who enjoys meeting people and has a humanistic view of humanity. You are meticulous, structured, and responsible, and are willing to take initiative. You need to have an understanding of how to handle sensitive information and confidentiality, as well as an awareness that you work in a dynamic work environment where reprioritizations, stressful moments, and unforeseen events occur. You collaborate well but can also work independently and have good communication skills. We place great emphasis on your personal suitability.

Requirements:

• Completed upper secondary education
• A few years of experience in customer service, reception, or administration
• Fluent Swedish in both speech and writing, as well as good knowledge of English

Merits:

• Post-secondary education, e.g., social worker or within administration
• Experience in customer service, reception, or administration within a public authority
• Additional languages besides Swedish and English
• Knowledge of practical handling of working time legislation related to payroll administration
• Experience with the operational systems Treserva and/or Personec

In this recruitment, recruitment tests may be relevant.

We look forward to receiving your application!

About Umeå Municipality

Umeå Municipality is the region's largest employer with over 13,000 important employees. Our organization is divided into nine departments, and together we work to ensure that Umeå grows with care. Our values are based on a citizen focus, openness, trust, and continuous improvements. Working with us, you will engage in socially important assignments where you contribute to Umeå continuing to be safe, secure, and enjoyable.

Umeå is the largest city in northern Sweden with a rich offering of experiences and opportunities. We are a city of associations and culture that offers a richer life even outside of work. Here you can learn what it is like to live and reside in Umeå: Move to Umeå Municipality.

We are growing, and therefore we might be looking for you? Want even more? We offer fair conditions, good benefits, and excellent development opportunities for lifelong learning, as well as jobs that are important for all those who live and work here. We look forward to hearing from you.