Do you want to become part of Region Jämtland Härjedalen?

Region Jämtland Härjedalen is a region to look forward to and grow in. Here, you contribute to development and growth throughout the county and work to offer the best possible service, care, and support for everyone living in or visiting the region.

We offer a work environment characterized by collaboration, participation, and engagement, where both breadth and specialized expertise are valued. Here, you have the opportunity to develop in your role, whether you are new to the profession or have extensive experience.

About the Position

1 position(s).

Responsibilities

We are now looking for an engaged IT technician for our Helpdesk who is passionate about service, problem-solving, and modern technology. Here, you will play a key role in supporting our users while contributing to the organization's ongoing digitalization.

As an IT technician in our Helpdesk, you will be the first point of contact for our employees. You will handle incoming cases via phone, case management systems, and on-site.

Your main responsibilities:

Receive cases through various channels, isolate faults, register, prioritize, and resolve support cases, while ensuring agreed service levels are met.
Escalate cases to other support groups.
Provide on-site support for video conferencing.
Provide user support for standard applications.
Actively participate in our digitalization work, helping users adopt new digital tools and working methods.

Qualifications

We are looking for someone who:

Has a high school education in IT or technology.
Has at least two years of experience in IT support.
Has good knowledge of Swedish and English, both spoken and written.
Enjoys working in a structured and systematic manner.
Has experience working according to ITIL Foundation V4.
Is service-oriented and clear in communication.
Collaborates well and enjoys working both independently and in a team.

What We Offer

A workplace where digitalization is high on the agenda.
An engaged team with a fast pace and good cohesion.
Permanent employment.

Our Organization

At Region Jämtland Härjedalen, our work is guided by our core values: we create value for those we serve, act with drive, and strive to always be perceived as reliable. Here, you have the opportunity to work in an organization where these values shape daily life and where your work truly makes a difference.

Benefits

As an employee, you have access to a wide range of benefits through our benefits portal. We care about your health and offer a wellness allowance or wellness hours. At Östersund Hospital, you can also train for free at the Zefyren gym and participate in instructor-led sessions.

Selection and appointment may take place continuously during the advertising period, so we encourage you to submit your application as soon as possible.

We have an established recruitment process and therefore kindly but firmly decline contact with advertising salespeople or other sellers of recruitment services.