Vacant job

Your Workday

Do you want to work for a company with a vision to revolutionize the industry?

As an administrative superhero at Zollner Group's customer service, you will step straight into a development-oriented and energetic environment. You will become a central part of our team, switching daily between customer contacts and handling administrative matters.

The Zollner Group AB group consists of two trading companies, Voky and Nordic Souvenir. Depending on your profile and our needs, you may be assigned responsibilities related to either company.

Who Thrives with Us

We are motivated and driven to always exceed our customers' expectations by challenging all conventional working methods in the industry! We work according to "The Voky Way," which means standardized working methods under constant development to achieve maximum optimization, quality, and business value.

In this role, you will thrive if you enjoy working with both customer service (answering phones, replying to emails, and receiving visitors) as well as performing qualified administrative tasks.

About You

You have exceptional knowledge of Microsoft Excel and naturally use AI (e.g., ChatGPT) fully integrated into your workflows. It is an advantage if you understand SQL databases or have experience with logistics flows in an ERP system. You may have a background as a programmer, either professionally or as a hobby, have studied industrial economics, or have a degree in logistics.

It is not exactly about your background, but that you have the aptitude and skills for qualified administrative work while also enjoying a social role with external contacts.

You have the ability to independently create a plan for how to tackle a new task, feel a sense of ownership, and ensure that what you are responsible for is done on time and with good quality. Good knowledge of Swedish and English is a requirement.

Examples of tasks (real and potential):

• Handle customer inquiries and provide sales support via phone and email, including order follow-up and coordination with the sales team.
• Register and manage customer orders, including partial order control and credit notes.
• Create and update customer accounts and, if necessary, generate customs invoices.
• Handle shipping and tracking matters via DHL and UPS.
• Perform invoicing, credit, and correction management.
• Suddenly be tasked with independently learning and becoming a superuser of a new IT system, supporting the company's other employees with their questions.
• Build an Excel template with nested conditional formulas and various boolean operators.
• Be the sole person answering all incoming phone calls for the company on a day when you are the only one present in the customer service department.