Vacant job

Excited about customer contact and gaining sales experience? Then we have the perfect role for you!

Concentrix is a global leader in technology-driven customer experience and service. We partner with well-known brands to help them optimize their operations through innovative solutions. Right now, we are looking for engaged and goal-oriented customer service stars to join our team in Norrköping!

About the role: As a Customer Service Representative for Allente, you play a crucial role in assisting customers and safeguarding their experience. You will handle incoming calls from customers needing help with everything from billing inquiries to technical support, actively working to provide tailored solutions that meet their needs.

What you will do:

• Support Norwegian customers via phone through incoming cases regarding payment, billing, or technical support. There is no requirement to speak fluent Norwegian – a good understanding of the language is sufficient.
• Perform basic troubleshooting for TV and Broadband services.
• Offer tailored solutions and campaigns to maximize customer satisfaction in every call.
• Use your persuasive communication skills to actively identify customer needs and drive upselling by creating value in the customer's continued use of the service.
• Work towards clear goals and have the opportunity to earn commission bonuses.

Who are you?

We are looking for someone who:

• Has previous experience in sales and/or customer service and thrives in a goal- and result-oriented environment.
• Has passed grades in Swedish A/1 and English A/5.
• Has a feel for good customer service and the willingness to learn and develop.
• Is curious about upselling and has an interest in sales to find the best solutions for the customer.
• Is a good listener with a professional and trustworthy approach.
• Can work full-time from our office in Norrköping, St. Persgatan 19.
• Has good knowledge of Norwegian is a strong asset.

What we offer:

• A fixed monthly salary with an attractive commission model – your performance determines your income!
• Comprehensive training and continuous coaching to help you reach your full potential.
• Career opportunities – 80% of our leaders have been promoted internally!
• A secure employment contract with a collective agreement through Unionen.
• A wellness allowance of 3,500 SEK per year.
• A dynamic and inspiring work environment with team activities and social events.

Additional information:

• Start date: 2026-05-04
• Employment type: Full-time, permanent with a 6-month probation period.
• Varied hours during opening times: Mon-Fri 09:00-20:00 and Sat-Sun 10:00-18:00.
• Location: On-site at our modern office in Norrköping, St. Persgatan 19.

Do you want to be part of a global company where your contribution makes a difference? Apply today and take the step towards a new career in service and sales!