Vacant job

As a Customer Service Officer at the Swedish Transport Administration (Trafikverket), you play a key role in facilitating daily life for residents and businesses across Sweden. You do this by contributing to the vital work of ensuring traffic safety.

Are you service-oriented and enjoy meeting new people? Then this could be your new job!

Our task at Driver Testing (Förarprov) is to conduct tests within the driver's license and professional traffic sectors. Together with your colleagues, you will ensure that every customer feels welcome, receives clear information, and has the best possible conditions to demonstrate their skills.

Tasks vary, and the team rotates through different duties throughout the day. In your daily work, you will meet many different customers, making customer service and clear communication essential parts of your role. The work can sometimes be fast-paced, so you must enjoy that aspect and work according to a fixed schedule. Your duties will include:

• Reception work
• Answering customer inquiries
• Administering driver's license photos in connection with driving tests and license renewals
• Performing general office tasks

Who are you?

You will be our face to the public and the first person our customers meet. Therefore, we are looking for a reliable and service-oriented individual who enjoys meeting new people. It is important that you are a communicative person, meaning you convey messages clearly and respectfully, adapting your communication to the recipient. You should have a positive attitude and be committed to fostering good teamwork. Furthermore, you must have a flexible and problem-solving approach, able to easily adapt to new circumstances and situations, always keeping the customer and the organization's best interests in focus.

We are looking for someone who:

• Has a high school education
• Has a few years of current and relevant work experience with physical customer meetings, such as in reception/customer service/information desks with frequent customer contact
• Has good spoken Swedish skills
• Has good written Swedish skills
• Has good spoken English skills
• Has good computer skills and is accustomed to working with the Office suite
• Has a driver's license for a manual transmission car

Web-based tests will be used as part of the selection process for this recruitment.

We primarily use email (from the address: [email protected]) for notifications and invitations. Please check your inbox and spam/junk folder regularly during this period to ensure you receive all information from us!

The questions you answer when submitting your application will form the basis for our initial selection. Unless stated otherwise in the advertisement, we ask that you attach your CV. We have stopped requesting cover letters as they are not part of our selection criteria.

At Driver Testing within the Swedish Transport Administration, you contribute to ensuring traffic safety and environmental awareness on Sweden's roads. Our task is to conduct tests within the driver's license and professional traffic sectors. It is with us that the dream of obtaining a driver's license and the opportunities it creates can be realized. We ensure that all customers feel welcome, receive clear information, and have the best conditions to demonstrate their skills.

At the Swedish Transport Administration, we work to bring Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity where the common denominator is reliability, engagement, and courage. That is how we best represent our society.