Vacant job

As a Customer Service Officer at the Swedish Transport Administration (Trafikverket), you will help make daily life easier for residents and businesses across Sweden. You do this by contributing to the vital work of road safety.

Are you service-oriented and enjoy meeting new people? Then this could be your new job!

Responsibilities

Our task at Driver Testing (Förarprov) is to conduct tests within the driver's license and professional traffic sectors. Together with your colleagues, you contribute to ensuring that every customer feels welcome, receives clear information, and has the best possible conditions to demonstrate their skills.

Tasks vary, and the team rotates through different duties throughout the day. In your daily work, you will meet many different customers, so customer service and clear communication are essential parts of your role. Your duties include the official authority task of conducting knowledge tests both in groups, individually, and occasionally with an interpreter. The work sometimes involves a fast pace, so you must be comfortable with that. You will work according to a fixed schedule, and working at other locations may occur. Your tasks will include:

• Reception duties
• Conducting knowledge tests
• Answering customer inquiries
• Administering driver's license photos in connection with driving tests and license renewals
• Performing general office tasks

Qualifications

Who are you?

You will be our face to the public and the first person our customers meet, so we look for a reliable and service-oriented individual who enjoys meeting new people. It is important that you are a communicative person, meaning you convey messages clearly and respectfully while adapting your communication to the recipient. You have a positive attitude and are committed to contributing to good teamwork. Furthermore, you have a flexible and problem-solving approach, easily adapting to new circumstances and situations, always with the customer and the organization's best interests in focus.

We are looking for someone who

• has completed upper secondary education
• is at least 23 years old, which is the minimum age to conduct knowledge tests according to the Swedish Transport Agency's regulations on appointment to conduct tests
• has several years of current and relevant work experience with physical customer meetings, such as in reception/customer service/information desks with frequent customer contact
• has good written Swedish skills
• has good spoken Swedish skills
• has basic spoken English skills
• has good computer skills and is familiar with the Office suite
• holds a driver's license for a manual transmission car

Additional Information

Web-based tests are used as part of the selection process in this recruitment.

We primarily use email (from the address: [email protected]) for notifications and invitations. Please check your inbox and spam/junk folder regularly during this period to ensure you receive all information from us!

Application

The questions you answer when submitting your application will form the basis for our initial selection. Unless stated otherwise in the advertisement, we ask that you attach your CV. We have stopped requesting cover letters as they are not part of our selection criteria.

At Driver Testing within the Swedish Transport Administration, you contribute to ensuring road safety and environmental awareness on Sweden's roads. Our task is to conduct tests within the driver's license and professional traffic sectors. It is here that the dream of obtaining a driver's license and the opportunities it creates can become a reality. We ensure that all customers feel welcome, receive clear information, and have the best conditions to demonstrate their skills.

At the Swedish Transport Administration, we work to bring Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity where the common denominator is reliability, commitment, and courage. That is how we best represent our society.