Insurance Officer at the Social Insurance Agency

Every year, the Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion SEK each year. These are all taxpayers' money that we manage. It is a great responsibility. Therefore, we familiarize ourselves with each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Social Insurance Agency.

Case Management, Customer Contact, and Decision-Making

As an insurance officer, you have an important mission: to help citizens ensure that the right person receives the right compensation at the right time. You provide individuals with the means to have an overview and feel secure in all contacts with the Social Insurance Agency. Each individual has a unique situation that needs to be addressed based on their specific needs. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate and make decisions regarding compensation when applicable. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a strong sense of security.

You will have daily contact with applicants and insured individuals in writing and by phone. Part of your work involves answering incoming calls where you identify needs and provide general and specific information. Your work also includes informing and supporting our self-service solutions.

When working with maintenance support, you encounter situations where children live with only one parent, and the other parent is to pay maintenance support. You assist the parents in managing the maintenance themselves, but if that does not work, the child may be entitled to maintenance support. You are the case manager for both parties, informing and guiding them in a life situation that can be difficult and complex. In your work, you will come into contact with other actors in society who handle issues related to children, housing, and financial circumstances.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented
• has a systematic and meticulous work approach
• is stable and can maintain energy even in demanding situations
• collaborates effectively with others to achieve common goals
• has good communication skills, both verbally and in writing
• is computer literate.

It is an advantage if you

• have worked with making decisions that affect individuals, preferably in a government agency
• have extensive experience in customer contact
• have knowledge in conflict management and how to meet people in difficult situations, explaining in a simple and understandable way
• are flexible and can handle constant changes
• have very good ability to communicate in Swedish both verbally and in writing and good ability to communicate in English.

We place great importance on your personal qualities.

Other Information

A number of positions, permanent, full-time, starting 2026-09-01. A probationary period may be applicable. In accordance with the Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Remote work may be possible if the work allows. In this recruitment, psychological tests may be used as part of the selection process. Location: Lidköping.

Would you like to know more about the Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://fk.se/jobbahososs)

Contact Persons

Manager: Helena Johansson, 010-118 40 29 (for questions about the position). HR Specialist: Micaela Kallaris, [email protected], 010-113 44 89 (for questions about the recruitment process). ST: Susanne Ottosson, 010-112 96 40, Saco-S: Daria Memetovic, 010-118 40 78, Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application by March 20, 2026. Please upload your diplomas, grades, and certificates with your application.

If you have protected personal information or no access to Bank-ID, please call the HR specialist named in the ad for assistance in submitting your application.

In everything we do, we will act based on the principle of equal value for all people, legal security, and good service.