Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion SEK each year. These are everyone's tax funds that we manage. It is a significant responsibility. Therefore, we take the time to understand each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Telephony, customer meetings, and guidance

As a claims officer with a focus on telephony, you will work on a scheduled basis answering questions about sickness benefits. Most inquiries come by phone, but general questions may also arrive via email. It is part of your job to document in our processing systems according to a given standard and with the support of guiding documents. You will be part of a team where you actively work to develop your knowledge and share experiences.

As a claims officer, you handle confidential information, which places higher demands on proper management. Therefore, it is important that you, who will work with us, have a high level of security awareness.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a high school diploma or equivalent experience/qualifications
• is service-oriented
• has a systematic and meticulous work approach
• is stable and can maintain energy even in stressful situations
• has good communication skills
• works independently, takes initiative, and responsibility.

It is an advantage if you

• have experience in administrative work
• have professional experience in written and verbal communication
• are computer literate
• have knowledge of how to professionally meet people in various life situations
• have experience working with incoming calls.

We place great importance on your personal qualities.

Other

A number of positions, specific fixed-term employment. You are expected to be able to work 100% during the summer between June 1 - August 31, as well as about 50% (hourly employment) during mandatory introduction in weeks 21 and 22. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Remote work may be possible if the job allows. In this recruitment, psychological tests may be used as part of the selection process. Location: Gothenburg.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://www.fk.se/jobbahososs)

Contact persons

Manager: Gabriel Lejderman, 010-119 50 48 and Hanna-Klara Jobjörnsson 010- 118 30 49 (for questions about the position). HR specialist: Maria Hjelmnér [email protected], 010-114 08 92 (for questions about the recruitment process). ST: Susanne Ottosson, 010-119 27 84, Saco-S: Marie Ankarman 010-112 02 89, Seko: Eliza Grundström, 010-115 34 02.

Application

Welcome with your application no later than March 22, 2026. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to BankID, please call the HR specialist named in the ad for assistance with submitting your application.

In everything we do, we will act based on the principle of equal value for all people, legal certainty, and good service.