Join us in further developing Sweden's best citizen center!

For the fifth year in a row, we are Sweden's best citizen center, according to the Brilliant Awards 2026, which we are very proud of. We hope you want to be part of our team and contribute to our continued delivery of the highest quality to our citizens.

We look forward to your application!

Your role with us

As a case officer in the citizen center, you will be the entry point into the municipality for citizens, businesses, and associations. You will also be the extended arm of the administrations outward. Every day we receive about 500 cases via phone, digital channels, and visits, which we respond to on behalf of the municipality's administrations. We handle most inquiries ourselves, and those we cannot answer, we forward to the municipality's administrations. You will be part of a team of knowledgeable and service-oriented employees who focus on the citizen. You will answer citizens' questions regarding the entire municipality's area, particularly in the areas concerning technical administration, building permits, and environmental and community development administration.

We are looking for you who

have a university degree or a relevant two-year vocational education that the employer considers relevant to the work area. We want you to have some years of work experience, and if you also have experience in customer contact and direct service, it is an advantage. The ability to understand the municipality as a whole is required for the position, as well as an interest in and ability to understand technical administration, building permits, and environmental and community development.

You need very good IT and computer program skills, but also be good at searching for information digitally. The role requires you to communicate in very good Swedish and English, both spoken and written. If you can communicate in one or more languages besides Swedish and English, it is an advantage. You communicate in an open and clear manner.

To succeed in the role

we see that your personal qualities are of great importance, which means that you are a service-oriented team player who helps colleagues and provides citizens with good service and a positive reception. To thrive with us, you enjoy working in an organization where everyday life can change quickly. You take your own initiatives in daily work and contribute to development from a holistic perspective.

This is us

The Municipal Executive Office is responsible for strategically leading, coordinating, and developing the municipality's operations. Here, functions such as finance, HR, IT, communication, citizen center, business, tourism, and shared services are included. With our approximately 700 engaged employees, we operate under the leadership of the municipal council to create positive development for everyone in our municipality. Welcome to become a part of us at the Municipal Executive Office!

We offer

We are over 7000 employees in Kristianstad municipality who make a difference in people's daily lives, every day. Here you will find employees who are passionate about welfare and want to turn ideas into reality. Kristianstad municipality offers several different career paths so that you can develop throughout your working life. Read more about our benefits and us as an employer here (https://www.kristianstad.se/jobbochforetagande/jobbochpraktik/kommunensomarbetsgivare.670.html).

Good to know

If you have protected personal information, you should not apply via the application button. Instead, send your application by post or leave your application at Rådhus Skåne. Mark the envelope with the title and reference number. If you have questions, you can contact the citizen center at 044-13 50 00.

If you have questions about how to submit your application, contact the system's support at phone 0771-69 36 93. Choose 1 - Visma Recruit and 2 - job seekers.