Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor each year. It is everyone's tax money that we manage. This is a great responsibility. Therefore, we thoroughly examine each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Repayment is a dynamic area of operation in constant development, present in several locations across the country. We are now looking for insurance administrators for our unit in Uppsala. You want to contribute in an area characterized by collaboration, accountability, and solution focus.

Case Management, Teamwork, and Customer Contact

As an insurance administrator, you have an important mission. You need to have a good ability to communicate and interact with people so that you create an opportunity for citizens to feel secure in their contact with the Swedish Social Insurance Agency.

We are looking for someone who understands that each individual has a unique situation and needs to be met based on their specific needs. When you work with repayments, you encounter people who may have received compensation from the Swedish Social Insurance Agency on incorrect grounds, either knowingly or unknowingly, and may therefore be liable for repayment. This means that you convey decisions about repayments to individuals who may be in a financially difficult situation. You are responsible for explaining the decision in a simple, clear, and structured manner so that it is easy to understand.

The work involves independently investigating, assessing, and deciding whether the incorrectly paid amount should be repaid and whether there are grounds for remission. You negotiate repayment plans and take actions to recover the incorrectly paid amount.

To succeed in this role, you need to collaborate towards common goals, make wise trade-offs, and be flexible and solution-focused. In your work, you may also have contact with external parties such as employers and other authorities. You will communicate both by phone and in writing. Therefore, it is important that you are confident in communicating in Swedish, both spoken and written.

The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you, who will work with us, have a high level of security awareness.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a high school diploma or equivalent experience and qualifications
• is service-oriented and has a systematic and careful working method
• is stable and can maintain energy even in stressful situations
• collaborates effectively with others to achieve common goals
• has good communication skills, both spoken and written
• quickly identifies problems and solves them in a relevant manner
• works independently, takes initiative, and responsibility
• has a good ability to use a computer as a working tool.

It is meritorious if you

• have worked with case management and made decisions that affect individuals
• are results-oriented and used to working towards set goals
• have experience working in a production-driven environment
• have good knowledge of how to professionally meet people in various life situations.
• have experience with incoming calls.

We place great emphasis on your personal qualities.

Other

Several positions, permanent, full-time, with start date according to agreement. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. There is an opportunity for remote work if the job allows. In this recruitment, psychological tests may be used as part of the selection process. Place of employment: Uppsala

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://www.fk.se/jobbahososs)

Contact Persons

Manager: Cecilia Blixö, 010-114 27 03 (for questions about the position). HR specialist: Elin Magnusson, [email protected], 010-113 44 98 or Hanna Granvik, [email protected], 010-113 45 09 (for questions about the recruitment process). Union ST: Anne Catrine Gemzell, 010-111 25 29, Saco-S: Johan Dahl, 010-118 87 50, Seko: Johanna Grundström, 010-115 30 44.

Application

Welcome with your application by March 2, 2026. Please upload your diploma, grades, and certificates along with your application.

If you have protected personal information or no access to BankID, please call the HR specialist named in the ad for assistance in submitting your application.

In everything we do, we will act based on the principle of the equal value of all people, legal certainty, and good service.