Welcome to Forshaga Municipality!

We are about 1000 employees whose common mission is to create a great place to live, work, and thrive. In our vision “Forshaga Municipality 2040 – warmly welcome,” the principles of human rights are at the center. Here, everyone should feel welcome, safe, and included. Together, we make a difference for our residents - every day!

Forshaga Municipality is part of the Karlstad region in southern Värmland, beautifully located along the Klarälven River. About 11,500 residents live here, with proximity to nature, recreational activities, services, and culture. With us, you have the opportunity to live a safe life rich in experiences at your own pace. Together, we create a place with the heart in the right place to come home to!

We want to be an attractive employer where you as an employee thrive and feel pride, engagement, and participation. We want to offer you development opportunities and employment conditions so that you want to stay and grow with us. As an employee with us, you have access to a range of benefits for health, wellness, and time off.

The Municipal Management Staff is the municipality's central support to the organization. Here, the economic office, personnel office, municipal management office, and culture and leisure unit come together.

The Municipal Management Office is tasked with supporting, leading, and developing governance and management within the municipal organization. The office consists of various competencies to maintain and develop political decision-making processes and case management, operational development, communication, resident service, community development, and support for businesses.

Description

In Forshaga Municipality, we value good meetings.

Accessibility and response are important in our service to residents. We are now looking for someone who wants to work as a summer guide in our Contact Center, which serves Forshaga and Kil municipalities. The Contact Center is the residents' first contact with our municipalities and is therefore an important resource in our operations. Our goal is to provide our residents with a good response, a high level of service, and to increase the municipality's accessibility. Therefore, we are looking for someone who knows how to create good meetings, spread positive energy, and build relationships. With good communication and equal parts structure and curiosity, we focus on the rights of residents and the experiences of visitors and customers.

Job Responsibilities

In the Contact Center, we work to staff our switchboard, receive visitors, and respond to incoming inquiries via phone, email, and social media. In the role of municipal guide, you are the link between residents and our operations. You convey information, guide, and connect residents with the right person within our organization. This requires you to have your own drive and interest in seeking the information you need. The work includes managing digital services, systems, social media, and simpler processing.

Qualifications

As a municipal guide, you need to have:

• Approved high school education
• Experience from a service-oriented job
• Very good knowledge of Swedish and English, both spoken and written
• Good computer skills, as we work in several systems simultaneously

It is meritorious if you have:

• Experience working in similar roles
• Additional language skills
• Local knowledge of Forshaga

We place great emphasis on personal suitability and are looking for someone who knows how to create good meetings, spread positive energy, and build relationships. You are service-oriented, structured, curious, proactive, and have a professional approach. You are good at collaborating and confident in yourself and your role. You have the ability to quickly seek and absorb information from various sources and interpret and convey it in an easily understandable way to others. You speak clearly, articulately, and engagingly in individual meetings. You listen, communicate, and resolve situations constructively. You can work in a structured manner and can switch between different tasks, even in stressful situations or when circumstances change.

Conditions

The position is a summer temporary position scheduled between weeks 25-33. We welcome applicants who are interested in returning to us in the coming summers.

Interviews will be conducted continuously during the application period.

Welcome with your application! We ask that you submit your application via our recruitment tool on our website. Information on how we handle your personal data can be found here (https://www.forshaga.se/GDPR). If for any reason you cannot apply (e.g., protected identity), please contact the advertisement's contact person for an alternative application method. We kindly decline calls from staffing and recruitment companies as well as sellers of job advertisements.