Kungälv Municipality is looking for you who want to make a difference!

We need professional and motivated staff to deliver welfare services of high quality. Here, commitment and professional service go hand in hand while you help influence people's everyday lives and society at large. A good workplace culture and support for your personal development are important to us. Your contribution matters!

Description

The Contact Center is Kungälv Municipality's first point of contact – where residents, businesses, and visitors turn when they seek information, guidance, or service.

With us, accessibility, good reception, and engagement are in focus.

Our operations include municipal guidance, customer service, switchboard, and reception, but also a clear mission within internal municipal service. This means that we support the municipality's employees, politicians, and operations in their daily lives – both physically on-site and digitally via cases.

The Contact Center is located at the main entrance of the City Hall and has a central role in the municipality. We belong to the Community Building sector and are a team of 22 colleagues. Together we create a safe, professional, and coordinated service – both externally and internally.

Responsibilities

In the role of municipal guide/administrator, you have a broad and varied assignment where you combine external municipal guidance with internal municipal service and administrative support.

Municipal Guidance and External Service

• Guide residents, businesses, and visitors via phone, email, e-services, and in reception
• Answer questions concerning the entire municipality and ensure that the right information reaches the right recipient
• Independently manage certain cases and guide further within the organization when needed
• Be a support when information on kungalv.se or in other channels is insufficient
• Contribute to the development of services, working methods, and digital solutions in the contact center

Internal Municipal Service and Administration

• Provide coordinated internal service and administrative support to the municipality's employees, politicians, and operations, both in reception and via digital case management
• Manage cases related to internal service, permissions, equipment, and access, and ensure professional and effective support in everyday life

To thrive in the role, you need to be flexible, proactive, and genuinely interested in service, digitalization, and making everyday life easier for the municipality's residents as well as colleagues.

Qualifications

For the role of municipal guide/administrator, we are looking for someone who is service-oriented, communicative, and confident in meeting people in various situations. You thrive in a role where the pace can vary and where both structure and flexibility are important.

Education

3-year university education, relevant bachelor's degree (for example, in public administration, social sciences, administration, service management, IT, or other education that the employer assesses as equivalent)

Experience

Experience of work in service and information professions, preferably within the public sector or another organization where accessibility, reception, and factual communication have been central.

Experience from municipal contact center operations or equivalent operations is an advantage.

Language and Digital Competence

Very good IT maturity and experience working in digital systems and case management

Very good ability to express yourself in Swedish, both orally and in writing

Good knowledge of English

Personal Characteristics

We are looking for someone who is:

• Self-driven and structured in your work approach.
• Relationship-building with good collaboration skills.
• Stable, resilient, and flexible when conditions change.
• Good pedagogical insight and ability to explain complex information in a simple way.
• Problem-solving with a focus on quality, service, and continuous improvement.
• Professional and confident in oral communication and reception.

We place great importance on your personal qualities and your commitment to service, community issues, and digital development.

Welcome with your application!

Other

• Applications are only accepted digitally via kungalv.varbi.com
• Grades/certificates are provided upon request or at a possible interview.
• Appointment is subject to the condition that the position does not need to be claimed by existing staff due to redundancy or other reasons.
• The selection process takes place continuously during the application period.
• We use digital tools and in the work, you may need to use e-identification.
• Before possible employment, we require a valid identity card showing citizenship and a valid work permit.
• Probationary employment may be applied according to the collective agreement.
• In the operations where work with children occurs, the employer requires an extract from the criminal record before the position is filled.
• If you have protected personal data, you should NOT apply via the system but contact the recruitment manager for handling your application.
• We kindly but firmly decline all direct contact with staffing and recruitment companies as well as sellers of additional job advertisements.
• Kungälv Municipality has contracted agreements.
• Testing may occur in the recruitment process.