IT System Technician at Räddningstjänsten Syd

Räddningstjänsten Syd is a municipal federation responsible for emergency services in Malmö, Lund, Burlöv, Eslöv, and Kävlinge. We are now looking for an IT System Technician who wants to take responsibility for the operation, stability, and further development of a critical IT environment.

About the Role

As an IT System Technician, you will be part of our IT & Communication function, alongside two IT technicians and two communication technicians. You will work closely with operations, focusing on operations and infrastructure, with significant responsibility and authority to drive improvements.

You will work hands-on in environments where availability, security, and robustness are crucial. The work takes place both at stations and offices as well as in our technical environments. The role is broad and varied, with an approximate distribution of 50% ongoing operations and 50% projects and development.

We are in the middle of a larger modernization of the entire IT environment, which provides excellent opportunities to take responsibility, influence solution choices, and develop in new areas.

We offer a job in a socially important organization where your work is noticeable in everyday life. You will become part of a technical team where we take responsibility for most of the technology within RSyd. The role provides great freedom within given frameworks, a clear mandate in everyday life, and the opportunity to take on greater technical responsibility in projects.

We offer secure employment conditions according to collective agreements and a working environment characterized by long-term thinking, development, and trust.

RESPONSIBILITIES

As an IT System Technician, you will work with:

Operation, management, and further development of local networks at stations and offices.
Operation and maintenance of server and VM environments.
Ensuring that the IT environment delivers, is available, and is kept up to date.
Troubleshooting and handling incidents in critical operational environments.
Participation in and driving technical improvements and projects.
Documentation of solutions, routines, and working methods.
MDM management of mobile work tools.

Periodically, the work may also include larger change projects, upgrades, rollouts, and collaboration with external suppliers. The role includes some operational support for both administrative and operational staff. On-call duty may occur but is not the main focus of the role.

QUALIFICATIONS

We are looking for someone who has:

At least 5 years of experience in IT operations or infrastructure.
Post-secondary IT education, such as YH in IT operations, system technology, or equivalent (or equivalent documented work experience).
Good general IT competence and understanding of the overall IT environment.

Experience with:

Windows server environments.
Administration of Microsoft 365.
Active Directory / Entra ID.
Basic networking skills.
Experience with server and virtualization environments.
Ability to work systematically in environments with high demands for stability and security.
Good Swedish in speech and writing.
Driver's license B.

Desirable is deeper knowledge in networking, server/virtualization, or IT security, as well as experience from the public sector or other critical societal operations.

Personal Qualities

To thrive and succeed in the role, you need to be proactive, independent, and development-oriented. You see what needs to be done, take responsibility for your tasks, and drive them to completion. When something does not work, you do not give up until the problem is solved, even if it means needing to delve into new areas, gather information, or seek help from colleagues.

You have good problem-solving analytical skills and can combine creative thinking with a structured approach, especially in situations where operations, security, and availability are critical. You understand the needs of the organization and can prioritize correctly even when multiple issues are ongoing simultaneously.

You are relationship-building, confident in your contact with the organization, and contribute to building trust both within the IT team and throughout the organization. You share knowledge, collaborate naturally with others, and contribute to a climate where people help each other and take joint responsibility.

We place great emphasis on personal suitability.