First Line Support Employee

Our client is now looking for an engaged First Line Support employee to strengthen their team. You will be a key player in delivering exceptional IT support and ensuring a smooth technical everyday life for users in an organization that highly values collaboration, innovation, and customer satisfaction.

ABOUT THE POSITION

In the role of First Line Support, you will be the first contact for users with technical challenges. You will handle a variety of cases, from basic support to more complex troubleshooting, focusing on delivering quick and effective help and ensuring high user satisfaction.

You need to thrive in a changing environment, be able to quickly shift focus, and adapt to new tasks.

You are offered

• A dynamic environment with varied tasks where you are constantly challenged & developed.
• An environment with engaged leaders and fantastic colleagues who are always there to help you succeed!
• As a consultant for Academic Work, you will have great opportunities to grow professionally, build your network, and create valuable contacts for the future.

JOB RESPONSIBILITIES

Tasks

You will be an important part of a support team responsible for solving IT-related problems and providing technical assistance to external users.

• Provide first-class 1st line support via phone, email, and chat
• Troubleshoot and resolve IT-related issues in Windows and macOS environments
• Follow up on cases and ensure customer satisfaction
• Collaborate across team boundaries to help each other solve customer-specific issues

WE ARE LOOKING FOR YOU WHO

• Have relevant high school or post-secondary IT education in IT support or similar
• Have basic knowledge in troubleshooting and administration in some of the following areas:
• Microsoft Windows (client & server)/MacOS
• Microsoft 365 applications
• Active Directory (Azure & On Prem)
• MS Exchange (Cloud & On Prem)
• Networking (TCP/IP)
• Are fluent in both Swedish and English, spoken and written

It is an advantage if you have

• Previous experience with hardware and peripherals
• Previous experience with Citrix or ITIL foundation
• Previous experience in 1st line IT support

To succeed in this role, you have the following personal qualities:

• Helpful
• Responsible
• Organized

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

INFORMATION ABOUT THE COMPANY

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