Job Advertisement: Customer Service Assistant

With us, you get the chance to work for the benefit of society, meet people in different life situations, and be part of the future of municipal services. We are in the midst of an exciting digital development where technology and new working methods open doors to even better service. We are now looking for someone who has the courage to develop and the willingness to take responsibility.

Job Highlights:

Direct contact with residents and colleagues - you make a difference every day.
A broad assignment. You will gain insight into various parts of the municipality's operations such as schools, care, community services, and authority exercise.
Working in the public sector gives a sense of contributing to something greater - you are part of community service.

Your Responsibilities

The position is a part-time temporary contract, 50%, until August 27, 2027. Start date is May 18, 2026. How the working hours will be scheduled will be decided in dialogue between employer and employee.

The work as a customer service assistant involves contact with citizens primarily via telephone but also through visits and digital channels. As a colleague in customer service, you are the first person citizens meet when they contact the municipality. You provide information, give advice, and guidance with high availability, professional treatment, and broad competence. You will work with administration and processing of the inquiries that come to us in customer service and, if necessary, guide to other activities within the municipality. Your work enables easier contact with the municipality and thus a simpler everyday life for our residents.

The job also includes assisting internal and external customers at the customer service reception.

Your Profile

To succeed in the role, we see that you:

have completed upper secondary education.
have a clear service and citizen focus.
express yourself well in Swedish both verbally and in writing.
have basic digital competence and find it easy to learn new systems.
are comfortable using the phone as your main working tool.
can work in a structured manner and follow routines, guidelines, and instructions.

It is an advantage if you also have:

experience in customer service, call centers, or reception.
experience from public operations, preferably a municipality.
post-secondary education in e.g. administration, service, social sciences, or similar.
experience working with digital case management systems.
knowledge of sign language.

We are looking for someone with a strong service and citizen focus who enjoys daily contact with people in various life situations. You are attentive, communicative, and pedagogical, and can explain information clearly and understandably. You have the ability to provide factual advice and guidance, even in complex matters. You treat everyone with respect, professionalism, and patience, even in pressured situations. You are solution-oriented and take responsibility for ensuring that the citizen receives the right help - directly or through the right path within the organization.

You are comfortable in conversations via phone and also at ease with personal meetings and digital channels. You always strive to provide a good reception. You are stable and can meet people in vulnerable situations. You are structured and meticulous, have good collaboration skills, and contribute to a positive and professional work climate. You are flexible in an environment where planning and routines may change. In this role, you will be solution-oriented and flexible.

For us, it is important that you contribute to high availability and quality in contact with the municipality's citizens.

About the Workplace

We welcome you to our team consisting of five customer service officers and a department manager. Your workplace is in the municipal building in central Leksand, close to both train and bus connections.

We Offer You

For us, it is important that all our employees find a balance between work and home, feel secure in their employment, and have an increased quality of life by working in the municipality. If we succeed in this, there are good conditions for also succeeding in our common task, which is:

We do what we are supposed to by taking joint responsibility for our democratic mission, using our resources wisely, and always keeping focus on those we are here for.
We do it well and are proud of our work and the results we achieve, and we welcome engaged and brave employees who want to develop and improve together with us.
We do it together by collaborating and learning from each other. Dialogue is important to us, and we find new solutions together with those we are here for, with trust, care, and respect.

We strive for a health-promoting work environment, job satisfaction, community, and personal development. Competence development is a given, and we encourage our employees to further develop through courses, training, and networking.

On our website, we have gathered information about what it is like to work with us. For more information, please see www.leksand.se/jobbahososs (www.leksand.se/jobbahososs)

For you as an applicant, we can offer relocation services, see further www.rekryteringslots.se (www.rekryteringslots.se)

Your Application

To ensure the quality of the recruitment process in Leksand municipality and to enable good communication with our applicants, we ask you to submit your application digitally via the link. The application documents consist of a CV and a cover letter. Identification to verify your identity must be presented at a possible interview. This is standard in all our recruitment processes. Please note that some positions within Leksand municipality are subject to background checks. The type of check conducted depends on the content and responsibility of the position. If the position in question is subject to this, you will receive information about it during the recruitment process.

The application deadline is February 15.

The position starts on May 18.

We review CVs on an ongoing basis, so it is good if you submit your application as soon as possible.

Welcome with your application!