Service Officer at the Swedish State Service Center in Umeå

At the service office in Umeå, we are about 8 employees and are part of the Umeå office area. We work with a service-oriented approach where you and your colleagues take joint responsibility for your tasks and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborative authorities' e-services and to find information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you will have support from the various authorities' IT systems. In addition to introduction and training, time is allocated each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also be required to work at other service offices, which can sometimes happen at short notice.

Here you can watch a film about the role of a service officer (On Platsbanken: to watch the film, please go to the job advertisement at www.statensservicecenter.se/lediga jobb (http://www.statensservicecenter.se/lediga%20jobb) and then click on the link in the advertisement text)

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has a positive attitude and is quick to learn new knowledge.

We are looking for someone who has:

• A university degree of at least 80 credits/120 ECTS or equivalent knowledge gained through work experience
• At least two years of experience in a service role within the last five years, where you have informed and guided customers in personal meetings.

Additionally, you should have the following skills:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

It is also an advantage if you have:

• Experience working with face-to-face customer meetings within any of our collaborating authorities

Other Information

The position is a temporary contract at 100% until 2026-08-31. Start date is negotiable. We do not have the possibility for remote work. This position requires a security clearance according to the Security Protection Act.

We welcome your application including CV and cover letter by February 15.

To ensure you receive a fair and accurate assessment, it is crucial that you provide the year and month for each employment and a brief description of your tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 8-9 in Umeå.

Swedish State Service Center

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. The Swedish State Service Center has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide individuals and businesses with support and guidance in matters concerning several authorities.

As an employee with us, you will have the opportunity for professional development, career advancement, wellness benefits, and a wellness hour each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contributions to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the state value base. This means that we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country. The head office is in Gävle. We are also a preparedness authority within the sector of economic security. Together, we are 1,500 employees.

The Swedish State Service Center promotes a discrimination-free workplace with increased diversity and equality.

We have made media purchases for our advertisements and request no contact from media and recruitment companies.