Atea is looking for Service Desk Staff for a client in Luleå!

Are you a student looking to build your work experience alongside your studies? In this role, you will have the opportunity to harness your drive and develop personally while enhancing your skills in IT and problem-solving. Apply today! Selection is ongoing.

ABOUT THE POSITION

Academic Work is seeking students for part-time work as Service Desk Staff on behalf of Atea in Luleå. You will work for Atea with selected clients. In your role, you will primarily be responsible for handling both order and error reports. Your main focus will be on support via phone and email, where you will manage incoming cases. To ensure you have the right conditions for the job, you will receive thorough training in the tasks and the various systems you will use. To best combine work with your studies, shifts will be scheduled for evenings and weekends. You will become part of our wonderful pool of students who currently work with us at Atea. The work is structured according to checklists, and you will have clear instructions on how to prioritize and act in your role. It’s about juggling multiple tasks while maintaining a focus on providing high-quality service. Your shifts will be adjusted to fit your studies, and we will work together with Atea to ensure good planning when booking shifts.

This is a consulting assignment. You will be employed by Academic Work and work as a consultant for our client. As a consultant for Academic Work, we offer great opportunities for you to grow professionally, build your network, and create valuable contacts for the future. Read more about our consulting offer here!

RESPONSIBILITIES

Tasks

• Receive incoming error reports from clients via phone and email
• Coordinate technicians in various troubleshooting situations
• Collaborate with clients to identify and resolve technical issues
• Be a teammate who supports each other in the pool

WE ARE LOOKING FOR YOU WHO

• Is studying at a post-secondary level and has at least two years left of your studies
• Has a background in IT, education, or a strong interest in IT
• Writes and speaks Swedish fluently, as the language is used in daily work
• Can work at least 10 hours a week during evenings and weekends
• Can perform the majority of shifts physically at Atea's office in Luleå
• Can work more hours during holidays and major events

It is an advantage if you have previous experience in service work.

To succeed in the role, you possess the following personal qualities:

• Team-oriented
• Structured
• Service-minded

Our Recruitment Process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply ongoing selection and will remove the advertisement when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. A cover letter is not used as a selection method and therefore does not need to be attached. As a candidate, you bear the main responsibility for ensuring that your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

For our part-time positions, you as an applicant need to have another primary occupation of at least 50%. Examples of this include studies, another employment, self-employment, parental leave, or similar.

INFORMATION ABOUT THE COMPANY

Atea operates in seven countries in the Nordics and the Baltics, has approximately 6,800 employees, is a market leader in the Nordics and the Baltics, and is the second-largest IT infrastructure provider in Europe. In Sweden, they have 2,000 employees at about thirty locations from Malmö in the south to Kiruna in the north. Around 1,000 of them are consultants.