Do you want to strengthen the municipality's service?

Do you want to strengthen the municipality's service through safe and clear guidance to citizens and businesses? With us, you will use your communication skills and judgment to create clarity and make it easy to do the right thing.

We offer you

• A mission with clear social benefit, where you contribute to equal treatment, legal certainty, and good service in every contact.
• A well-functioning contact center operation with clear working methods, support structures, and close collaboration with the municipality's caseworkers and specialist functions.
• An engaged team with high competence in reception and guidance, where you help each other and share knowledge to maintain uniform and correct information.
• Structured introduction, mentoring, and ongoing professional development related to authority information, processes, and professional reception.
• Opportunity for remote work when you are secure in the assignment and the needs of the operation allow.

About us

Väsby Direkt is Upplands Väsby municipality's contact center and municipal reception – the natural entry point to the municipality for residents, businesses, and other actors. Our core mission is to make it easy to live and operate in Upplands Väsby by offering high accessibility, clear information and guidance, high-quality service, and a very good reception.

With us, customer guides work in several specialist groups with different focuses. Together, we handle a large influx of cases daily via phone, email, chat, and visits to the reception. Our ambition is to resolve as much as possible directly in the first contact and otherwise ensure that cases are documented correctly and quickly reach the right function in the municipality.

You will be part of the specialist group focusing on building permits, environment, and street/park/property – a team that works closely with the municipality's caseworkers and operations to ensure uniform information and good support for those who contact us. We share knowledge, support each other in complex issues, and have a common focus on reception, quality, and correct guidance.

Väsby Direkt is HBTQI+ certified. In our daily work, we meet people with different experiences and conditions, and we systematically work to develop our competence in reception and inclusion. Our vision is that all citizens and employees in Upplands Väsby municipality feel included, are met with respect, and have influence, regardless of their affiliation to the norm or minority group.

About the position

As a customer guide at Väsby Direkt, you are part of the municipality's front line and provide factual, clear, and equal service to residents, businesses, and other actors. You belong to the specialist group focusing on building permits, environment, and street/park/property and guide in matters that require correct information, a good ability to explain processes, and a working method where we follow laws, regulations, and routines.

Your assignment includes providing authority-related guidance in the building permit process, for example regarding document requirements, e-services, expected processing times, and the next steps in the case. You search for, interpret, and explain case status and relevant information in the operational systems for building permits, geodata/GIS, and environment, and can, if necessary, find historical decisions and documents via the municipality's e-archive. You also assist in the release of drawings and other documents and contribute to correct documentation and information management.

The role also includes guiding in notification and application matters according to the Environmental Code, receiving complaints within environmental and health protection, and handling questions about radon and urgent environmental matters. Furthermore, you provide support for the registration or modification of food businesses and inform about permit issues, for example related to alcohol and tobacco, based on the municipality's processes.

Within the community building area, you receive questions and fault reports, for example about snow removal, lighting, traffic, stormwater, roads, and playgrounds, as well as fault reports concerning the municipality's properties. You ensure that cases are documented correctly and sent to the right caseworker, contractor, or function.

You continuously collaborate with relevant units to keep information and working methods current and contribute to the development of routines and knowledge support.

Are you the one we are looking for?

We are looking for someone who has:

• Post-secondary education in urban planning, planning and building, environmental and health protection, public administration, or another focus that the employer deems relevant, or equivalent competence acquired through work experience.
• Experience in service and guidance in a role where you have provided clear information and handled many contacts, for example via phone and written channels.
• Very good Swedish in speech and writing as well as the ability to explain processes and rule-based information in an understandable way.
• Good English in speech and writing and the ability to explain processes and rule-based information in an understandable way.
• Good digital skills and the ability to work in several systems simultaneously and search for, interpret, and present information correctly.

It is an advantage if you have:

• Experience from a municipality, authority, or other public operations, where you have worked with service, equal treatment, and case management.
• Knowledge or practical experience in building permits/planning and building processes, Environmental Code matters (notification, supervision, complaints), and/or community building issues.
• Experience with case management systems (for example, Artvise or equivalent), as well as experience working in building permit systems, e-archives, and/or GIS/map services/geodata.
• Experience in reading and handling drawings, decisions, map data, or other documents that require accuracy and good understanding.

Warm welcome with your application!

We only accept applications via our recruitment system. Background checks may occur during the recruitment process.

Read more about our offices and workplaces: https://www.upplandsvasby.se/jobb-och-foretagande/jobb-och-praktik/kommunens-arbetsplatser (https://www.upplandsvasby.se/jobb-och-foretagande/jobb-och-praktik/kommunens-arbetsplatser)

Meet some of our employees: https://www.upplandsvasby.se/jobb-och-foretagande/jobb-och-praktik/mot-vara-medarbetare (https://www.upplandsvasby.se/jobb-och-foretagande/jobb-och-praktik/mot-vara-medarbetare)

With us, you will receive secure employment conditions as well as several different employee benefits, including wellness grants and favorable offers through our benefits portal. More information can be found at: https://www.upplandsvasby.se/jobb-och-foretagande/jobb-och-praktik/kommunen-som-arbetsgivare (https://www.upplandsvasby.se/jobb-och-foretagande/jobb-och-praktik/kommunen-som-arbetsgivare)

Upplands Väsby municipality is a Finnish administrative area, so please inform us if you are Finnish-speaking.