Operations Operator at the Swedish Customs Operations Center

Do you want a varied and important job in an exciting environment where you contribute to creating a safe and secure society? Then the job as an operations operator at the Swedish Customs Operations Center is for you!

The Operations Center is organizationally part of the Customs Control Department but supports the entire event-driven operational activities. The Control Department has a broad mandate to ensure that only approved goods pass through Sweden's borders. The mission involves conducting customs controls on imports and exports where the Customs Authority looks for goods that violate restrictions and also to ensure that the correct customs duties and taxes are collected. The mission also includes stopping or seriously disrupting organized crime and ensuring competitive neutrality. The operation runs 24/7, all year round.

About the position

In your role as an operations operator at the Customs Operations Center, you assist the on-duty officer in daily operations. For example, you are responsible for maintaining the situational awareness of the operational activities. You also work with communication and service to the customs operational staff, case handlers, and the public. You assess incoming information, handle alarms, process various types of permits, and assist operational staff with support in arising questions.

Incoming information is documented, administered, assessed, and shared with operational staff for action as needed. The Operations Center serves as the Customs Authority's contact point for both national and international contacts.

We are looking for someone who has:

• Swedish citizenship
• Completed and approved upper secondary education
• Good ability to express yourself verbally and in writing in both Swedish and English
• Approved vision and hearing
• Driver's license B
• Good knowledge of the Office suite
• Good IT skills and you are a proficient user of various IT systems
• Experience in alarm management
• Experience with camera alarms/CCTV
• Experience working as an operator at an operations center
• At least three years of relevant work experience.

It is meritorious if you have:

• Language skills
• Command experience
• Completed and approved basic training within the Customs Authority or other training that the employer deems equivalent
• Experience in the Customs Authority's control operations, obtained from law enforcement, intelligence, or clearance operations in the last 5 years.

Personal qualities

As a person, you are…

• Positive and solution-oriented
• Stable, calm, and secure in pressured situations
• Very good collaborative skills to cooperate at all levels, both internally and externally
• Good ability to express yourself clearly and structurally in both spoken and written Swedish and English
• A clear communicator. Ensures that messages are conveyed and that expectations are clear for the parties involved
• Judicious. Make correct assessments and priorities in both simple and complex operational matters
• Flexible with the ability to adapt to changing circumstances
• Structured, plans and organizes your work, and meets set deadlines
• Quality-conscious. Careful and places great importance on ensuring that the work maintains a high quality.

We place great emphasis on personal suitability!

We offer you

By working at the Customs Authority, you have an important job where you contribute to a safe and secure society. We highly value job satisfaction and professional development, and we strive for you as an employee to have a good balance between work and leisure. With us, you will receive secure employment conditions, and our benefits include wellness grants, subsidized medications, and good vacation and pension terms.

Other

Reference number: TV-2025-01278.

Location: Stockholm.

The employment is a temporary position from 2025-02-17 to 2025-10-01 with the possibility of extension.

We have high demands on our employees' security and confidentiality awareness. Before a hiring decision is made, you will undergo a drug test and background check. Security clearance with a registry check according to the Security Protection Act will be conducted before employment, as the position is classified. The Customs Authority is a total defense authority, and upon hiring, you may be assigned to the Customs Authority in case of war.

The Customs Authority values the qualities that contribute to the organization through a balanced gender distribution and ethnic diversity.

For more information and application

Inquiries about the position can be made to Jasmin Palm, tel. 08-456 57 95. For questions about the recruitment process, you can call the Customs Authority's HR support, tel. 060-67 25 85. Union representatives are for OFR-P/TULL-KUST, Ulf Persson, tel. 08-456 50 86 and for Saco-S Lena Edehag, tel. 08-456 58 68.

Your application, including a personal letter and CV/Resume, must be submitted to the Customs Authority by January 26. You apply via the electronic application form below.

We kindly ask not to contact staffing and recruitment companies or advertisers of job ads.

The Customs Authority is a government agency that controls the flow of goods across Sweden's borders. With the vision that only approved goods should pass the border, we prevent illegal goods from entering the country and contribute to a safer society. We simplify trade with other countries and lay the foundation for increased growth and competition on equal terms. The Customs Authority, founded in 1636, currently has about 2,600 employees and is led by the Director General of Customs, Johan Norrman.