Vacant job

Do you have extensive experience in air freight forwarding and are looking for your next career challenge? Do you thrive in a role where your expertise makes a difference and where you are a key person in a close-knit and successful team? At DHL in Gothenburg, you are offered a central role in a fast-paced global organization, where your experience and business acumen are valued and make a difference every day!

About the position

This is a consulting assignment with good opportunities for permanent employment. In this role, you will initially be employed by Bravura, and it is stated that DHL intends to offer you employment with them in the long run. This provides both you and DHL a good opportunity to get to know each other and evaluate how you enjoy your collaboration.

About the company

DHL is a world leader in logistics and a reliable partner for businesses around the globe. The company offers comprehensive services in international express freight, air and sea transport, road and rail logistics, and mail services. With operations in over 220 countries and 550,000 dedicated employees, DHL combines global expertise with local knowledge to deliver solutions that truly make a difference.

In Sweden, DHL has a strong presence with approximately 4,000 employees and 60 strategically located offices, terminals, and stations. The company is also committed to sustainable development, with concrete efforts to reduce climate impact and contribute to society through disaster management and educational initiatives. DHL Global Forwarding is an important part of the DHL Group and continues to develop effective and sustainable logistics solutions that support businesses in a rapidly changing world.

Job responsibilities

In the role of experienced air freight forwarder, your primary task is to ensure that customers' transport needs are met efficiently. You will have daily contact with customers and suppliers, manage bookings, and ensure that transports are carried out on time and according to customer requirements. You are responsible for updating systems with accurate information, booking cost-effective transports, and proactively informing customers about delivery status, managing deviations, and suggesting solutions. Additionally, you will respond to price inquiries, handle upselling, and assist customers with climate compensation and insurance. The role also involves following up and analyzing reports that are communicated to customers. With a focus on customer satisfaction, you will work with regular follow-ups and actively contribute to continuous improvements in a dynamic and solution-oriented environment.

• • Daily contact with customers and suppliers
• • Ensure efficient transport according to customer and product requirements
• • Promote customer satisfaction through follow-ups and improvements

Education, experience, and personal qualities

• • Post-secondary education in transport, logistics, or forwarding
• • At least three years of work experience in air freight forwarding, focusing on air import
• • Very good knowledge of Excel, experience with CargoWise is an advantage
• • Excellent knowledge of Swedish and English, both spoken and written

To be successful in this role, you have a solid background in air freight forwarding and a natural sense of responsibility. You are used to working independently, delivering based on set goals, and taking full ownership of your tasks. Your experience allows you to quickly adapt to new workflows and contribute both stability and quality from day one. You have a strong professional integrity, a business-driven focus, and a solution-oriented approach that enables you to handle challenges with structure and efficiency. Collaboration is second nature to you – you actively contribute to the team's overall results while driving your own processes forward.

Additional information

Start: By agreement  Location: Gothenburg Salary: By agreement 

As part of the recruitment process, a background check will be conducted.

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we will remove the advertisement when enough candidates have applied. If you are considered for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

If you have questions about the position or your application, please feel free to contact our support by emailing [email protected] or calling 010-171 47 10, and we will assist you. Please specify which position you are inquiring about. We recommend that you submit your application promptly as we conduct ongoing selection.

Welcome with your application!

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