Service Officer Wanted in Skövde

We are now looking for someone who wants to help us during the summer holiday period in the role of service officer at the service office in Skövde.

We work with a service-oriented approach where you and your colleagues take joint responsibility for your mission and learning.

Main Responsibilities

As a service officer, you provide quick and professional service to visitors by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the e-services of collaborating authorities and finding information on websites. In your role, it is important that you listen actively, adapt your response to the customer, and have a pedagogical approach.

In your customer meetings, you will have the support of various authorities' IT systems. In addition to introduction and training, time is set aside each day for you to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also work at other service offices, which can sometimes happen at short notice.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct interactions with customers from various backgrounds and abilities. In short, we are looking for someone who has both a positive demeanor and an ability to quickly absorb new knowledge.

We are looking for someone who has:

• A university degree of 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• At least two years of experience in the last five years in a service role where you have informed and guided customers in personal meetings
• Knowledge in information retrieval and experience using e-services

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Other Information

The employment is temporary during the period of June-August. The position is full-time. Start date is negotiable. The position is based at the service office in Skövde. We do not have the option for remote work. Travel may occur.

We welcome your application including CV and cover letter by February 5, 2026. To ensure a fair and accurate assessment, it is crucial that you provide the year and month for each employment as well as a brief description of your duties. If this information is not provided, we cannot make an accurate assessment of your competence and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during weeks 7-8.

Statens Service Center

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. Statens Service Center has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters related to several authorities.

As an employee with us, you have opportunities for professional development, career advancement, wellness grants, and a wellness hour each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and positively contribute to the development of the organization. As a government authority, we share a common value base with the entire public administration, the state value base. This means that we adhere to six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are located throughout the country. The head office is in Gävle. We are also a preparedness authority within the economic security sector. Together, we are 1,500 employees.

Statens Service Center promotes a discrimination-free workplace with increased diversity and equality.

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