Vacant job

Technical Support / Inside Sales at Habasit AB in Hindås!

Are you technically oriented and eager to develop the best solutions for our customers' applications? Do you thrive in a role that combines technical advisory services with close customer contact and order management? Then this might be the role for you.

Habasit, headquartered in Switzerland and founded in 1946, is a world-leading producer of conveyor belts and drive belts. Habasit's applications are used in numerous industries, including food, automation, wood, paper, and manufacturing. Read more at www.habasit.com (https://www.habasit.com)

Habasit AB is the headquarters for the Nordic operations and is beautifully located next to Västra Nedsjön in Hindås. The Nordic operations have approximately 60 employees, with the majority based in Hindås. This is where central functions such as Customer Service, Finance, and Production are located.

The work style can be described as dynamic, with periods of high tempo and always with the customer in focus, while the corporate culture is characterized by mutual respect and strong cohesion.

About the role As a Technical Customer Support specialist, you will be part of a team of approximately 10 colleagues, focusing on the entire customer chain – from needs analysis and technical discussions with customers to order placement and production planning. The Customer Support group is currently in a development phase where we will enhance technical competence while implementing several digital tools to automate various tasks.

You will collaborate closely with our sales team, product managers, and production department. It is important that you are customer-oriented, capable of understanding the customer's technical needs, and able to translate these into the correct product solution and order configuration. You will have many exciting and varied tasks, as well as international contacts with our global production units and, above all, our customers in the Nordic countries.

You will naturally receive thorough training regarding material selection and application areas for our conveyor belts and drive belts to ensure the customer receives the right application. Within the Nordic company, we have high technical competence to support the customer support group.

If you have ambitions to develop within the company, there is an opportunity to eventually grow into a team leader role within customer support, where you will take greater responsibility for driving the team's development and working methods.

Are you curious to see how our products work in reality? Here you can watch a video from one of our customers, Visir seafood, who have increased efficiency and better hygiene while saving both the environment and money: https://youtu.be/zO_8fx8xqJ0 (https://youtu.be/zO_8fx8xqJ0?si=BB1GEuUiLCOJ0rFE)

Responsibilities

• Receive and analyze customer inquiries and application needs. You will work together with sales and product managers to develop the right technical solution for each customer.
• Manage the entire order flow: process customer orders, place orders with suppliers, follow up on delivery times, and ensure that products and specifications match customer requirements.
• Responsible for the daily prioritization of time-critical customer orders and continuously monitor deliveries according to established routines, proactively handling deviations.
• Work with and interpret technical documentation, product data, and background information to recommend the right product for the right application.
• Communicate with field sales and other internal functions to ensure that production, price levels, discounts, sales terms, and customer registers are up to date.
• Provide technical and commercial support to customers via phone and email, and create upselling opportunities with our customers.
• Handle complaints in close dialogue with customers, sales, suppliers, and production.

Your qualifications

• High school diploma or equivalent with a natural science or technical focus.
• Very good computer skills and an aptitude for quickly mastering new advanced systems.
• Very good knowledge of Swedish and English, both spoken and written.

Meritorious qualifications:

• Post-secondary technical education.
• Experience in technical customer support or as an order receiver, inside sales, or in services within production or industrial operations.
• Experience working in SAP or other large business systems.
• Knowledge of Norwegian, Danish, or Finnish.

Your personality: You find it easy to collaborate in teams, are motivated by solving customers' technical challenges, and thrive in a flow with many parallel cases. You are meticulous, structured, and have a natural aptitude for understanding how things work technically. As a person, you are solution-oriented, curious, and dare to ask questions to confirm that you understand the customer's real needs before proposing a solution. You enjoy dialogue with both customers and internal contacts, have a professional and humble approach, and are not afraid to be proactive and take an active role in optimizing and solving problems.

What we offer: Here you are offered a varied and stimulating role with opportunities for both responsibility and development. As part of Habasit, you can expect attractive benefits, such as a wellness allowance, occupational health care, and proximity to nature for lunch walks, etc. Our corporate culture is characterized by positivity and support. As part of a global group, we have many contacts with colleagues primarily in Europe but also in other parts of the world. Habasit AB has a collective agreement with Unionen.