Vacant job

• Contribute as a central part of an engaged team where we work together to create long-term customer relationships through advice, sales, and engagement in the customer's economy.

• Meet customers in both physical meetings at the local office and in digital advisory calls with customers from across the country – where every meeting is characterized by attentiveness, professionalism, and a high sense of service.

• Work proactively with Swedbank's wide range of products, with a special focus on mortgage loans, and guide customers towards secure and sustainable financial decisions that strengthen their long-term financial health.

• Ensure that every customer meeting, regardless of channel, maintains high quality and is needs-based – with the goal of creating value, trust, and a positive customer experience in every contact.

• Collaborate closely with colleagues and specialists to find the best solutions for the customer, drive sales responsibly, and actively contribute to the branch's common goals and success.

• Swedsec advisor license, Mortgage license, and IDD (Insurance Distribution Directive) as a basis to provide qualified advice and ensure high regulatory compliance.

• Drive and business focus with the ability to identify customer needs and convert them into sustainable financial solutions – whether the meeting takes place physically, digitally, or via phone.

• Experience in conducting both physical and digital advisory meetings where you build trust, listen to the customer's situation, and guide them to the right decision.

• Ability to work goal-oriented with sales and results, while putting customer satisfaction and long-term relationships first.

• A strong team spirit where you actively contribute to the team's common goals, share knowledge, and support colleagues in daily work.

• An attentive, pedagogical, and relationship-building approach that builds trust and security in all customer contacts.

• A genuine desire for continuous development, keeping up to date with the bank's products, market trends, and advisory methods to always provide the best possible customer value.

• Personal and professional development through self-leadership and continuous development.

• Meaningful work that positively impacts our workplace, our customers, and society.

• An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities.

• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions when suitable for the role.

• Benefits such as our offer for employee bank products, occupational pension plan, equity-based reward program Eken, and wellness allowance.

Start your development journey within our customer-facing services. You will work in direct customer contact and help people find solutions to their matters. You are Swedbank's face to the outside world and an incredibly important part of our operations. We believe you can be yourself while developing into a successful customer advisor. If you recognize yourself in this description, we are very interested in you. We care about your well-being and offer a sustainable work environment. At Swedbank, employees are our greatest asset. We have a culture built on respect, inclusion, and openness, where every employee's voice is important. We live the bank's values; Open, Simple, and Caring".

Location: Falun

Hiring Manager: Emil Nordquist

Please note that the recruitment process may take slightly longer than usual as it is summer vacation.

We would like to inform you that background checks and drug tests may be conducted for this role if you proceed in the process.

We have made our choice of recruitment partner and therefore decline contact with ad sellers or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or sexual identity, ethnicity, religion, or disability - everyone is welcome.

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