Vacant job

Do you want meaningful tasks that make a difference in people's lives? Welcome to a municipality that is far from average!

The Social Services Administration provides support to the residents of Botkyrka and is responsible for authority exercises, primarily according to the Social Services Act. The support is for both individuals and their relatives. The Social Services Administration has a special responsibility for children, young people, and adults in need of support according to social legislation. We are approximately 500 employees who, with strength-based working methods, provide support to the residents of Botkyrka in an equal, fair, and secure manner.

Read more about the Social Services Administration here: https://www.botkyrka.se/dinbastaarbetsplats (https://www.botkyrka.se/dinbastaarbetsplats)

The position and tasks

We are now looking for an administrator/receptionist for a permanent position within Economic Assistance. In this role, you are responsible for coordinating and developing administrative work as well as providing civic guidance to visitors.

You have a central function in the operations and are often the first contact for our approximately 800 current citizens. The role involves contributing to a professional, legally secure, and service-oriented approach, while ensuring that internal administrative processes function efficiently and in a structured manner. You support managers and social secretaries in their daily work and contribute to freeing up time for the core mission.

You collaborate daily with three units and act as a link between citizens, social services, and other parts of the municipality. You meet people in various and often vulnerable life situations and provide a calm, respectful, and professional approach. You handle several parallel workflows at a high pace, prioritizing, structuring, and driving the work forward while maintaining quality.

Main tasks:

• Staff the reception, welcome visitors, and provide civic guidance.
• Handle e-applications, incoming mail, and diary registration.
• Coordinate information flows, error reports, and orders.
• Provide administrative support to managers and chief social secretaries.
• Handle absence registration for the unit.
• Plan and handle simpler scheduling and room bookings.
• Be responsible for fire safety and alarm functions, including controls and information to employees.
• Coordinate the introduction of new employees in practical matters.
• Handle orders and invoices.
• Ensure that administrative routines and case flows function correctly and efficiently.

We offer you

You will become part of a department within Economic Assistance with approximately 50 employees distributed across three units. Here you have a central role in creating structure, service, and well-functioning administrative flows in close collaboration with both social secretaries and management. Your contribution is important for the department to function in a legally secure and efficient manner in everyday life.

The work environment is characterized by collaboration, community, and development. The department has been recognized with the award "Administration's Workplace 2025." Here we work actively for an inclusive workplace where people thrive, develop, and support each other in daily work. You work in a department that invests in digital solutions to simplify and develop administrative work. You are offered secure employment conditions as well as good opportunities for competence development through training, support, and continuous learning in the role.

Follow the link and discover what makes Botkyrka Municipality an exciting workplace: Make a difference as a social worker - Botkyrka Municipality (https://www.botkyrka.se/dinbastaarbetsplats)

You who apply to us

We are looking for you who have post-secondary education in administration or social work. You also have several years of current experience in qualified administrative work.

Other requirements

• Experience working in a reception or customer and visitor reception, in a role with many contacts and parallel tasks.
• Experience working in public operations.
• Knowledge of public and secrecy legislation, diary registration, and GDPR.
• High system proficiency and ability to switch between several digital operational systems.
• Experience in producing written materials and documentation.
• Very good ability to express yourself in Swedish, both orally and in writing.

We consider the following to be meritorious:

• Academic education in behavioral sciences, for example, social work (socionom).
• Experience working within social services.
• Knowledge of economic assistance/support for livelihood.
• Experience in civic guidance.

We are looking for you who have a strong sense of service and meet people with professionalism and respect. You are stable and create calm and security even in situations that require patience and sensitivity. This allows you to maintain focus and contribute to a secure and predictable contact, both for citizens and colleagues. The work requires that you are structured and methodical as you handle several parallel administrative flows. By planning and prioritizing, you create order in your work and ensure that tasks are carried out correctly, efficiently, and with high quality.

You need to be flexible and can switch between service, administration, and coordination based on the needs of the operations. When conditions change, you quickly adapt your working method without losing direction or accuracy. In the role, communication is central. You express yourself clearly both orally and in writing and contribute to information reaching its destination, that collaborations work, and that the work can be carried out in a coordinated and efficient manner.

For positions at the Social Services Administration in Botkyrka Municipality, you as a future employee will undergo a background check.

Read more about background checks here: https://www.botkyrka.se/bakgrundskontroll (https://www.botkyrka.se/bakgrundskontroll)