Vacant job

Do you have a drive for service and are you curious about sales? Here you receive calls from business customers who are considering changing or terminating their services – no cold calling. You listen, understand the need, and guide the customer to the right solution. The role also involves working towards goals and having the opportunity to influence your salary through commission.

About the role

This is a full-time consultancy assignment. You will be employed by Bravura and work as a consultant at Telia. There are possibilities to extend the assignment.

The assignment period serves as a mutual trial period where you, as a consultant, have the same security as an employee. For those new to the job market, a consultancy assignment is a great way to test different roles, build networks, and create a competitive CV.

🎥 Read more about what it is like to work at Telia: www.bravura.se/karriar/telia (https://www.bravura.se/karriar/telia)

About the company

Telia Company is a communications company within IT and telecom. They help businesses and private individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest in a more digital and sustainable society.

Digitalization has connected people, allowing us to talk, listen, watch, read, and share opinions, almost wherever we are in the world. Nations, businesses, and individuals meet across borders and continents, day and night, year-round. Telia Company provides the foundations of the digital society, which are crucial for creating a better future.

Welcome to Telia, better networks, better experiences!

Responsibilities

In the role of Sales Customer Service Representative B2B, you handle only incoming calls and inquiries from Telia's existing business customers via phone. Common issues customers call about include wanting to switch providers or terminate their service or subscription. Your main task is to listen to the customer's needs and find out the actual reason why the customer wants to cancel the contract. Based on the need, you inform them about Telia's service offerings that could provide a better solution to retain them as satisfied customers. Thus, upselling becomes a natural part of the conversation and the service you are expected to provide.

Examples of tasks:

• Receive incoming calls from business customers
• Conduct needs analysis and understand the customer's situation
• Present solutions and work with upselling
• Handle cancellation dialogues and work with customer retention

Education, experience, and personal qualities

• Completed upper secondary education
• 1–2 years of experience in customer service, sales, or a similar role
• Good knowledge of Swedish and English, both spoken and written
• Basic familiarity with working in the Office suite

Preferred qualifications:

• Experience in sales to business customers
• Experience with Zendesk or similar functions

To thrive in this role, you are a person who is curious about the customer's situation and takes responsibility for driving the dialogue forward. You listen actively, ask relevant questions, and adapt your communication to the customer in front of you.

You are motivated by achieving results and are persistent in your approach, even when dialogues become challenging. At the same time, you are solution-oriented and see opportunities in every contact. You take initiative in your work and thrive in a social role with a varied pace.

Other information

Start date: August 24
Location: Gothenburg
Salary: Fixed salary + commission

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we take down the ad when enough candidates have applied. If you become a candidate for the role, we will contact you for a first phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected] (mailto:[email protected])

📞 010-171 47 10

We recommend that you submit your application immediately as we conduct ongoing selection.

We look forward to receiving your application!

#Nextgen