Customer Service Representative at Nexans in Grimsås

Nexans is a global player in the energy transition. For over 100 years, everything we have done has revolved around cables: Our business, our passion, our expertise. Today, we face a future where the transition to an electrified society will happen much faster than previously anticipated. Electrification permeates everything we are and do, and we are therefore more than ready to become a dedicated player in sustainable electrification.

In Sweden, Nexans has its headquarters in Grimsås, a small community in Tranemo Municipality. Nexans offers the best of both worlds – we are local and close to our customers, yet we are part of a global network with all the advantages that entails. The Nexans Group has committed to achieving net-zero emissions by 2050 in line with the Science Based Targets initiative (SBTi) and was the first company in the cable industry to establish a foundation, the Nexans Foundation, to promote long-term projects that provide vulnerable communities around the world with access to energy.

Job Responsibilities

We are looking for an engaged and service-oriented customer service representative who wants to be an important part of our team. The role involves customer service, administration, and handling customer cases.

You will:

• Provide professional service and support to our customers via phone and email.
• Handle incoming customer cases, answer questions, and ensure customers receive fast and accurate assistance.
• Register and administer customer data, orders, and other cases in our systems.
• Collaborate with internal departments to ensure efficient solutions and high customer satisfaction.
• Follow up on customer cases and ensure they are handled according to company procedures and quality requirements.
• Contribute to the development and optimization of customer service processes.

Qualifications

You are a service-oriented person who thrives on daily contact with customers and colleagues. You have a professional demeanor, strong administrative skills, and work in a structured manner even at a high pace. You are stress-resistant, flexible, and comfortable handling multiple tasks simultaneously.

You should meet the following requirements:

• Have strong communication skills and express yourself well in Swedish, both verbally and in writing.
• Be computer literate and comfortable working in various systems.
• Be service-oriented, solution-focused, and have a genuine interest in helping customers.
• Be meticulous, responsible, and work methodically.
• Have strong social skills and understand the importance of actively developing strong collaboration with colleagues and other functions within the business.
• Experience in customer service, administration, or working in business systems is a plus.

Employment Terms

Type of Employment: Permanent position.

Pioneers, Dedicated, and United are Nexans' core values, and to work and thrive with us, you need to understand and align with them.

At Nexans, we believe that diversity among our employees is fundamental to creating an inspiring workplace, and we encourage women to apply for this position.

During the recruitment process, final candidates will undergo a pre-employment screening that includes an alcohol and drug test.

A future employment contract will be signed digitally, so Mobile Bank-ID is required.

Interviews will be conducted on an ongoing basis, so do not wait to submit your application.