Vacant job

Do you want to join us?

My name is Jenny, and I have the privilege of being the manager for 8 service offices in central and northern Sweden. With us, it is a prerequisite that you, as an employee, want, can, and dare to take responsibility together with your colleagues. In addition to an important mission where you make a difference for citizens, we offer you a good introduction, experienced colleagues who support you in your daily work, and an accessible manager who will be there for you when you need it.

At our offices, we focus on the mission and value work joy and team spirit.

Does this sound like an environment where you would thrive?

We look forward to receiving your application,

/Jenny Persson, Office Area Manager

At the service office in Härnösand, we are four employees who cooperate regularly with the offices in Kramfors, Örnsköldsvik, and Nordmaling. We work in a service-oriented manner where you and your colleagues share a joint responsibility for your mission and learning. We work actively with continuous improvements, and it is part of the role to contribute to the development of the operations.

Main Responsibilities

As a case handler for services, you provide quick and professional service by answering questions from private individuals and companies. A large part of your work is guiding customers to use the e-services of the cooperating authorities and to find information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you have support from the various authorities' IT systems. In addition to introduction and training, time is set aside every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations.

You may also be asked to work at other service offices, which sometimes happens with short notice.

You can watch a film about Statens servicecenter (https://www.statenssc.se/download-streamed/18.62e2bf6617f76a0aefa677/1649755651658/22018_PRIME_SSC_MASTER_002.mp4) here.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from different backgrounds and with different abilities. In short, we are looking for someone who has a positive approach and is quick to absorb new knowledge. To succeed in the role, you also need to have good digital understanding and feel confident using various IT systems and digital tools in daily work.

We are looking for someone who has:

• A university education of at least 80 credits/120 ECTS, or equivalent knowledge gained through work experience.
• Worked for at least two years within the last ten years in a service profession where you have informed and guided customers in personal meetings.
• Valid driver's license (Category B)

Furthermore, you should have the following skills:

• Quickly establish contact with others in an objective and professional manner
• Identify customer needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working method to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the work group's results and cooperation

We also consider it meritorious if you:

• Have experience working at one of our cooperating authorities

Other Information

The employment is permanent and full-time (100%).

We usually apply a six-month probationary period.

Start date by agreement.

We do not offer remote work.

This position requires a passed security check according to the Security Protection Act. As an employee, you may also be assigned to war-time duties based on the needs of the total defense.

Please submit your application, including a CV and a cover letter, no later than August 2, 2026.

To ensure you receive as fair and correct an assessment as possible, it is very important that you state the year and month for each employment, as well as a short description of the duties. If this information is not provided, we cannot make a correct assessment of your competence and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during week 33, on August 11–12, in Härnösand.

Statens servicecenter We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. Statens servicecenter has the mission to make the state more accessible and efficient. We do this by delivering administrative services within payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to private individuals and companies in matters concerning several authorities. As an employee, you have the opportunity for competence development, career development, wellness benefits, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the best of their ability, take responsibility for their contribution to the whole, and contribute positively to the development of the operations. As a government agency, we share a common value base with the entire state administration, the government value base. This means that we follow six principles to live up to good governance that is democratic, law-abiding, free from corruption, and efficient. Read more about us here (https://www.statenssc.se/om-statens-servicecenter/jobba-hos-oss). Our operations exist throughout the country. The headquarters is located in Gävle. We are also a contingency agency within the economic security sector. Together, we are 1,500 employees. Statens servicecenter works for a discrimination-free workplace with increased diversity and gender equality. We have made our media choices for our advertisements and decline contact from media and recruitment agencies.