Vacant job

At the service center in Kristianstad, we are approximately 8 employees and are part of the Kristianstad office area. We work with a service focus where you and your colleagues share a common responsibility for your mission and learning. We work actively with continuous improvements, and it is part of the role to contribute to the development of the operations.

Main Responsibilities

As a service handler, you provide quick and professional service by answering questions from private individuals and businesses. A large part of your work involves guiding customers to use the joint authorities' e-services and finding information on websites. In your role, it is important that you listen actively, adapt your interaction to the customer, and have a pedagogical approach.

In your customer meetings, you have support from the various authorities' IT systems. In addition to introduction and training, time is set aside every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service center's operations.

You may also be asked to work at other service centers, such as Växjö, Karlskrona, and Hässleholm, sometimes with short notice.

You can watch a video about the role here: Watch Video (https://www.statenssc.se/download-streamed/18.62e2bf6617f76a0aefa677/1649755651658/22018_PRIME_SSC_MASTER_002.mp4)

(On Platsbanken: to watch the video, please go to the job advertisement on www.statensservicecenter.se/lediga-jobb (https://www.statensservicecenter.se/lediga-jobb) and click the link in the ad text)

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers of different backgrounds and abilities. In short, we are looking for someone who has a positive attitude and is quick to absorb new knowledge. To succeed in the role, you also need to have good digital understanding and feel confident using various IT systems and digital tools in daily work.

We are looking for someone who has:

• A university education of at least 80 credits/120 hp
• Worked for at least two years within the last 5 years in a service profession where you have informed and guided customers in personal meetings.
• Category B driver's license

Furthermore, you should have the following skills:

• Quickly establish contact with others in an objective and professional manner
• Map customer needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working method to customers' varying needs
• Handle multiple customers simultaneously
• Contribute positively to the work group's results and collaboration

Other

The position is permanent and 100%.

We usually apply a six-month probation period.

Start date by agreement.

We do not offer remote work.

This position requires a security clearance according to the Security Protection Act. As an employee, you may also be assigned to wartime duties based on the total defense's needs.

Send your application containing CV and cover letter by June 30, 2026.

To ensure you receive the fairest and most correct assessment possible, it is crucial that you state the year and month for each employment as well as a brief description of the tasks. If this information is not provided, we cannot make a correct assessment of your competence and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during week 28 in Kristianstad.

State Service Center We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. The State Service Center has the task of making the state more accessible and efficient. We do this by delivering administrative services within payroll, accounting, and e-commerce to other authorities. At our service centers, we provide private individuals and businesses with support and guidance in matters concerning several authorities.

As an employee with us, you have opportunities for competence development, career development, wellness benefits, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the best of their ability, take responsibility for their contribution to the whole, and contribute positively to the development of the operations. As a government agency, we share a common value base with the entire state administration, the state value base. This means that we follow six principles to live up to good governance that is democratic, legally secure, free from corruption, and efficient. Read more about us at State Service Center (https://www.statenssc.se/om-statens-servicecenter/jobba-hos-oss).

Our operations are located throughout the country. The head office is in Gävle. We are also a contingency authority within the economic security sector. Together, we are 1,500 employees. The State Service Center works for a discrimination-free workplace with increased diversity and equality. We have made media choices for our advertisements and decline contact from media and recruitment companies.