Vacant job

Kellfri is strengthening its aftermarket team with a technically skilled and service-oriented colleague. We are looking for you who has practical experience with machinery, vehicles, agricultural machinery, construction equipment, or similar technical products. In this role, you will become a key contact point for our customers and help them with technical support, troubleshooting, service cases, and long-term solutions!

About the Role

In the role of Technical Support within the Aftermarket Department, you will be a central contact point for customers after a sale has been completed. You will work daily with technical advice, troubleshooting, and problem-solving related to Kellfri's products. The role requires a good understanding of machine technology and the ability to understand how products function in practice.

You will also be responsible for documenting technical information, following up on cases, and ensuring that the correct information is passed on in our business system. Therefore, it is important that you have both technical understanding and the ability to work administratively.

The role combines technical support with responsibility for warranty, claims, and service cases.

Your Main Responsibilities:

• Provide technical support and guidance to customers of Kellfri products
• Troubleshoot and analyze technical problems related to machinery, implements, and associated components
• Handle and follow up on warranty cases, claims, and service orders
• Register, document, and administer cases in the business system
• Ensure that technical information, actions, and decisions are documented correctly
• Ensure correct handling of claim orders, credits, and debits
• Actively work on the sale of wear and spare parts
• Follow up on deliveries and ensure high customer satisfaction after completed sales
• Contribute to the development and improvement of aftermarket processes

Additionally, you will participate in internal meetings within the company, act as customer support when needed in sister companies, and perform other tasks related to the role.

The position is located at Kellfri's headquarters in Skara and covers daytime hours, Monday to Friday. You will be offered employment with Kellfri AB, starting immediately or as agreed.

Your Profile

We are looking for you who have experience from a technical and customer-facing role where you have worked with troubleshooting, service, support, or aftermarket. To succeed in the role, you need a clear mechanical or automotive technical foundation and an understanding of how mechanical products function in practice.

You need to be able to conduct a technical dialogue with customers, workshops, and colleagues, as well as assess what is relevant information in a service, warranty, or claim case. The role suits you if you are confident in technical matters and simultaneously have the ability to document, follow up, and drive cases forward in a structured manner.

We would like you to have:

• Experience in machine technology, automotive technology, agricultural machinery, construction equipment, workshop, service, or similar technical areas
• Understanding of mechanics, hydraulics, electricity, and technical troubleshooting
• Experience in technical support, service, or aftermarket work
• Ability to interpret technical problems and translate them into clear documentation
• Administrative skills and experience working in business systems
• Experience in order handling, case follow-up, and documentation
• Good knowledge of the Office package
• Experience from the automotive industry, machinery industry, agriculture, construction, or industry

It is an advantage if you have previously worked in a workshop, with spare parts, technical support, claims, or warranty cases.

As a person, you are structured, responsible, and solution-oriented. You collaborate well, communicate clearly, and build trusting relationships with both customers and colleagues. Furthermore, you are self-initiating, proactive, and motivated by finding solutions that create value for both the customer and the business.

You communicate fluently in Swedish and English, both verbally and in writing.

A driver's license and access to a car are required for the position.

Kellfri AB

Kellfri is a full-range supplier of cost-effective products with Swedish design, for all types of farming. With control over the entire chain, from idea to finished product, we offer the opportunity for more people to run businesses in rural areas. The company was founded in 1952, has a turnover of approximately 370 million SEK, and currently has 70 dedicated employees. The headquarters are located in Skara, Sweden. Sales are also available in Norway, Finland, Denmark, the UK, Poland, and Germany. Kellfri AB is part of Salix Group, a trading group and business area within Volati. Volati is listed on Nasdaq Stockholm.

We Offer ...

With us, you get a varied role with freedom under responsibility, the opportunity to grow in your professional role, and good future career opportunities within the company and the group. You become part of a company focused on cost-effective products, quality, and long-term customer relationships.

Kellfri is an exciting company undergoing a transformation journey with a strong owner and an established brand. We drive a high development pace where we ourselves develop, market, and sell our products. Kellfri is a flexible and solution-oriented company with short decision paths from idea to action.

Application

In this recruitment, Kellfri AB collaborates with OnePartnerGroup, and you are welcome to apply for the position via onepartnergroup.se (https://onepartnergroup.se).

Due to GDPR, we do not accept applications via email, but refer you to our website.

You show your interest by easily applying via our website. As a first step, shortly after you apply, you will receive an SMS and email from our AI colleague Sara (sender Kiku) with a link to answer some selection questions for the position, after which we will contact you via email or phone for feedback. We work with continuous selection and appointment, which means the position may be filled before the last application date.

The process will then include selection through interviews, tests, reference checks, and background checks for candidates who, based on matching the job's requirement profile, proceed to the next steps. The tests are a tool to ensure a competence-based selection and to contribute to diversity, equality, objectivity, and a bias-free recruitment process.

For us, it is important to hear about your experience when you have applied for a position with us. Therefore, we send out a short survey when you have applied for the position and when the process is completed.

For questions, you are welcome to contact Jennifer Lindvall at 073-425 56 41 or alternatively [email protected]

Welcome with your application!