Vacant job

What does a Third Line Tech do at Norteam?

This is a new role at Norteam – a fantastic opportunity to step in and shape both the role and the organization as a whole. There is a clear framework and a hypothesis regarding how the role should be defined, but it will largely be up to you to influence and develop the role's focus and interface with other colleagues and departments.

Your primary focus is the technical endpoint in our support organization. You are the one who takes over when cases and various technical issues are at their most complex, and you are the one who holds the holistic perspective, able to connect separate incidents with each other and work towards solutions for multiple problems simultaneously. You are a key knowledge resource for the entire support team and actively contribute to raising the quality of our deliveries.

You need to be a person with both broad and deep technical skills, combined with a high degree of personal maturity and the ability to independently take responsibility and drive issues from start to finish.

With us, you will have the opportunity to:

• Solve advanced technical problems within Microsoft sysadmin, networking, servers, and applications
• Perform root cause analyses and implement long-term solutions
• Further develop ITIL methodology in our support organization with a focus on Problem & Change Management
• Work with public cloud solutions within Microsoft, such as Azure and M365
• Participate in and lead technical projects regarding system upgrades, migrations, and technical development
• Document solutions and contribute to our internal knowledge base
• Act as a mentor and technical support for First and Second Line
• Work with automation and scripting (e.g., PowerShell)
• Ensure that our customers' IT environments are stable, secure, and scalable

Who are we looking for? You are an experienced IT technician with several years of experience in support, operations, and complex troubleshooting – preferably in roles such as Second or Third Line, or within IT Operations. You have deep and broad technical competence, but also a strong sense of service and communication.

We are looking for someone who has technical breadth as their specialty. You are also a flexible and non-hierarchical person who enjoys working at different levels and loves taking on new technical challenges.

You want to be part of a high-performing company that truly wants to develop and grow. We are an entrepreneurial growth company with high ambitions, and we see great value in people who have natural drive and strong commitment.

You are self-reliant and proactive with a solution-oriented mindset. You take responsibility, drive cases all the way to completion, and contribute to continuous improvements. Your technical competence allows you to handle complex challenges, and your experience gives you the confidence to make decisions and stand by them.

You likely have:

• Good knowledge of Windows Server, Microsoft 365, Active Directory, Azure/Intune
• Experience with public cloud solutions and/or virtualization (VMware, Hyper-V)
• Knowledge of PowerShell or other scripting
• Experience working with security, backup, and access management
• Experience with network troubleshooting, firewalls, VPN, and WiFi
• Very good Swedish and English skills, both spoken and written

A big plus if you also have:

• Understanding of and experience with ITIL and creating relevant documentation
• Certifications from Microsoft or similar
• Experience with Linux, SQL, VDI solutions

Other

• Location is Stockholm, Bromma
• Work is mostly from the office, with the possibility of a hybrid solution
• Start as soon as possible

What do we offer?

• A senior role with significant impact and clear mandates in an intense growth journey
• A dynamic and developing environment with engaged colleagues
• Joint activities, competitions, parties, and an annual conference trip abroad
• Generous benefits package including an on-site gym, pension, parental leave, health insurance, and opportunities for technical development through training, courses, and certifications

Ready to take the next step?

Send in your application or get in touch for a no-obligation conversation – we are always curious about new stars! Selection is ongoing, so don't wait too long.

For questions about Norteam or the role – contact David von Grothusen, Head of HR at Norteam, [email protected].

Welcome to Norteam – IT can be more!

About Norteam Norteam is not just an IT company – we are a team of engaged people who are passionate about making a difference. With Microsoft's ecosystem as our foundation, we help companies become smarter, safer, and more sustainable. We have a culture where you can be yourself, grow, and have fun at work. Our vision is simple: IT can be more – and we live it every day.

Norteam is one of Sweden's fastest-growing IT companies, a fact that brings natural challenges but also fantastic opportunities. All colleagues are key players in their various roles. Everyone has the opportunity – and is expected – to contribute to technology & service packaging, business development, and sales – and not least, to culture and our long-term company building.