Vacant job

Do you thrive in a role where service, technology, and collaboration are at the center? Here you will work in an established service desk environment with complex cases, clear processes, and great opportunities to grow in your role.

About the role

This is a consultancy position with good opportunities for permanent employment. In this role, you will initially be employed by Bravura, and it is explicitly stated that the company intends to offer you employment with them in the long run. This gives both you and the company a great opportunity to get to know each other and evaluate how you enjoy working together.

About the company

We are now looking for an IT Support professional for a position with a well-known player in IT services. You will become part of an established Service Desk in Solna, Stockholm, where a larger team delivers IT support to one of the organization's largest customers.

The team consists of approximately 48 colleagues with varying levels of experience, where knowledge sharing, structure, and collaboration are central. The work takes place in close dialogue with both colleagues and managers, in an environment characterized by clear working methods, accountability, and an open climate.

Responsibilities

In the role of IT Support, you work to provide high-quality IT support to end-users through multiple channels. The goal is to resolve as many cases as possible at first contact, while handling more complex incidents in a structured and methodical manner.

You work within established processes for incident, problem, and change management, using modern tools for case management, troubleshooting, and remote support. Knowledge work is a natural part of everyday life, where both existing documentation and your own experiences are used and shared.

• Provide IT support to end-users via phone, email, and chat
• Troubleshoot and resolve technical problems using remote control and automation tools
• Manage and prioritize incidents in the case management system (ServiceNow)
• Work according to established processes for incident, problem, and change management
• Contribute to and use a shared knowledge base according to KCS methodology

Education, experience, and personal qualities

• At least 12 months of experience in IT support or customer service
• Experience working in case management systems
• Interest in IT and customer service
• Good communication skills in Swedish and English, both written and verbal
• Ability to handle multiple cases in parallel

Preferred qualifications:

• Experience working in a larger service desk or support organization
• Experience with ServiceNow or similar systems
• Interest in further development within IT and/or leadership

To thrive in this role, you are service-oriented and have a clear customer focus in your work. You take responsibility for your tasks, work in a structured manner, and maintain consistent quality even when the pace is high. You collaborate easily, are willing to share knowledge, and see the value in working according to common methods. At the same time, you are curious, solution-focused, and motivated by development – both technically and professionally.

Other information

Start date: 2026-05-04
Location: Solna, Stockholm
Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with rolling recruitment, which means we take down the ad when enough candidates have applied. If you become a candidate for the position, we will contact you for a first telephone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we are conducting rolling recruitment.

We look forward to receiving your application!

#Brillante