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IT Support Specialist / Servicedesk Analyst

TOTALFÖRSVARETS FORSKNINGSINSTITUT, FOI

Stockholms län, Nynäshamn

Previous experience is desired

21 days left
to apply for the job

FOI-PERS-2026-729

Do you enjoy a job where no day is the same? Do you like combining technical problem-solving with human interaction? Would you like to be part of a servicedesk that makes a difference for the organization every day? Then FOI could be your new workplace! We offer a balanced work life, a developing work environment, and socially important work!

About the role

The role involves extensive contact with our employees and includes providing support for IT-related questions both via phone and through physical visits out in the operations. The IT support functions as a central unit within the agency and plays a vital role in supporting the organization's users in their daily work. The job also entails collaboration with several different departments within the organization. Working hours are scheduled during daytime.

About the unit

Nature-surrounded Grindsjön is located on Södertörn, approximately 40 km south of Stockholm. SL bus connections are available to Tumba, Västerhaninge, and Ösmo/Nynäshamn. You will be part of the IT organization, IT Support, which belongs to the Research Support department. Read more about what we do here: Research Support.

Do you have the competency profile we need?

Requirements

  • Completed upper secondary education with a focus on modern IT, technology, or equivalent, alternatively professional experience that the employer considers relevant for the position,
  • Approximately 2–3 years of experience in IT support, servicedesk, or another comparable IT-related role,
  • You express yourself very well both verbally and in writing in Swedish and English,
  • Valid driver's license (category B).

We see that you as a candidate are service-oriented and have good social skills. You meet users in a professional and accommodating manner and thrive in supporting them in their daily work. You collaborate well with others and contribute to a positive team climate. At the same time, you take responsibility for your tasks and drive them forward in a structured way. You are communicative and easily build trusting relationships within the organization. We will place great emphasis on your personal qualities.

Merits

  • Experience working in the public sector, preferably in government operations.

What do we offer you?

The Swedish Defence Research Agency (FOI) is a government agency conducting world-leading research in defense and security to support Sweden's military and civil defense. We offer a unique workplace where you get the opportunity to work on what is important for total defense and society as a whole. The research is applied both within defense agencies and among civilian actors, playing a crucial role in building a relevant and effective defense capability.

We consciously work for a good work environment with a healthy balance between work and private life. In addition, we offer a range of benefits. Read more about what it's like to work here: https://www.foi.se/jobba-hos-oss.html

The position is a permanent appointment that may be initiated with a six-month probationary period.

Do you want to help find answers for a safer world?

We welcome your application in the form of a CV via the application button by 16 August at the latest!

For more information about the position, please contact Section Manager Angelique Grihammar. Union representatives are David Sundell (Saco-S) and Jonas Svefors (OFR/S – ST). All can be reached at +46 8-555 030 00.

As the position is placed in a security class, Swedish citizenship is required. Security clearance with register check will be conducted prior to employment according to the Security Protection Act (2018:585). Prior to security clearance, certified copies of relevant education and service certificates are requested.

FOI is a government agency, meaning submitted application documents become public records that may be disclosed to third parties upon request according to the Public Access to Information and Secrecy Act.

Offers from recruitment agencies are declined.

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