Vacant job

Are you the hero when the reception is overwhelmed? Can you juggle phone calls, emails, and chats with skill? Do you also have a keen eye for detail and the ability to find the best solution for every guest? Then you could be our next star in First Camp’s Guest Service.

Who is First Camp?

Our goal is clear – to become the world’s leading camping chain. To get there, we need to deliver outstanding guest service. Without our service-oriented employees at the Contact Center, it is impossible. First Camp is expanding, and we need more employees for our Scandinavian Contact Center located in Gothenburg.

What does the role involve?

As a customer service representative at First Camp’s Guest Service, you play a crucial role. Your task is to answer phone calls, emails, chats, and social media messages from our guests. You assist both private individuals and businesses.

A large part of your role involves adding value. We want you to be proactive and guide our guests toward better alternatives than they initially imagined. Therefore, it is important that you are well-versed in our various offers and products.

Who are we looking for?

We are looking for you with experience in sales and customer service, as well as good telephone etiquette. You communicate effortlessly in Swedish or another Scandinavian language and have strong IT skills. German is an extra advantage.

We value personal qualities and are looking for colleagues with a high service level. You should appreciate varied dialogues with guests and enjoy using the phone as a tool. To ensure high guest satisfaction, accuracy, curiosity, sensitivity, and engagement are important traits.

What do we offer?

At First Camp, many have started in your position and then climbed within the company. You will have the opportunity to develop, learn new things, and meet people from all over the world. Our shared values guide our daily actions:

We Care: We work together with care for the guest, the employee, and the planet. We create an open and supportive environment where we challenge each other, learn from mistakes, and celebrate successes.

We Have Fun: By being ourselves and having fun together, we create a welcoming atmosphere for everyone we meet. Together, we create great memories for our teams, colleagues, and guests.

We Simplify: A forward-looking attitude, combined with the desire to learn, means we constantly improve and develop how we work. We make things easy for each other – it should be easy to do the right thing for both colleagues and our guests.

We Deliver Results: We focus on creating results for our guests, colleagues, and the entire company in everything we do. The goals are high, and we succeed best when we use both heart and mind.

We offer a workplace with great opportunities for development and considerate colleagues who share wisdom and laughter. Together, we want to continue our success story and grow with more stars who want to help build our future.

Conditions

We are looking for employees for the summer season, starting immediately, with varying hours (20–40 hours/week). Working hours vary and may include evenings and weekends.

Application

We conduct ongoing screening and interviews, so apply today.

We work competency-based in our recruitment and focus on finding the person who best matches the job requirements. Extracts from the criminal record may be requested for final candidates in the process.

As a first step in our selection process, you will complete a short recruitment test that helps us ensure a fair and accurate match.

This could be the beginning of something fantastic. We look forward to your application!