Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our customers, this means we are a reliable supplier that can quickly match the right competence with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are members of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Are you a technically strong support technician who thrives on advanced troubleshooting and solving more complex IT problems? Do you have experience from a service desk or IT support and want to take the next step where you get to work deeper in the technology? Then this assignment with our customer in Gothenburg might be the right role for you.

As a consultant at Eccera, you get a secure employment and gather valuable work experience on assignments with our customers. Your consulting manager supports your development as you continuously gain new experiences and knowledge. An excellent opportunity to build your career.

Your responsibilities

As a 2nd Line Technician, you work with more technically advanced support cases and serve as a crucial link between first line and specialist functions. You are responsible for analyzing, troubleshooting, and resolving incidents and problems that require deeper technical competence.

In the role, you will among other things:

• Troubleshoot and resolve more complex IT incidents within client, application, and infrastructure
• Handle escalated cases from first line via case management systems
• Work with account management and administration in Active Directory and Microsoft 365
• Perform installation, configuration, and troubleshooting of client environments and applications
• Analyze logs, identify root causes, and contribute to long-term solutions
• Collaborate with other technical teams and escalate cases to 3rd line or specialist functions if needed
• Document solutions and contribute to the improvement of routines and knowledge bases
• Work proactively with monitoring and stability in the customer's IT environment

Your profile

We are looking for you who have a genuine technical interest and thrive working analytically in complex IT environments. You are solution-oriented, structured in your troubleshooting, and have an easy time collaborating with both colleagues and users.

To succeed in the role, we would like you to have experience in several of the following areas:

• Experience working in IT support or service desk, preferably in a 2nd line role
• Active Directory (account management, groups, permissions)
• Microsoft 365 / Office 365
• Installation and troubleshooting in Windows client environments
• Experience with case management systems
• Work with remote control tools
• Basic understanding of networking (TCP/IP, DNS, DHCP)

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence to the right assignment as you advance.