Vacant job

We are now looking for a service-oriented support employee for a role with our client. In this position, language skills are crucial – you must be able to communicate fluently in Finnish, Swedish, and English, both orally and in writing.

This is a role with frequent user interaction, so it is important that you feel confident conducting conversations in Finnish and can assist customers in a clear and professional manner.

What we offer you

• Secure employment terms and a fixed monthly salary
• Long-term development plan as a consultant at Nexer
• Community through activities such as social events, lectures, and meetings with your Nexer colleagues
• The opportunity to work with market-leading clients across various industries

Your responsibilities
You will handle user support via phone and email, managing cases from registration to resolution. You play a key role in creating a great customer experience and ensuring that no issues fall through the cracks.

Examples of tasks:

• Receive calls from users and register cases
• Troubleshoot and resolve cases using system knowledge, documentation, and colleagues
• Escalate cases to the appropriate support group when necessary
• Follow up on cases and ensure they are driven to resolution
• Keep users updated on status
• Take responsibility for the team's shared service cases
• Daily contact with customers in Sweden, Finland, Norway, and Denmark
• Resolve issues in dealer and workshop systems (business understanding is important)
• Work according to established processes and best practices within ITIL

We would like you to

• Speak and write fluently in Swedish, English, and Finnish
• Feel confident having conversations in Finnish in a support role (this is a requirement)
• Have basic technical understanding or an interest in IT
• Be analytical and have a natural interest in troubleshooting and problem-solving
• Thrive in a fast-paced environment and handle pressured situations well
• Have strong social skills and be able to treat customers professionally – even in stressful situations

We appreciate if you have an interest in technology and a basic understanding of IT, but the most important factors are your attitude and your ability to provide good service.

Qualifications that are a plus:

• Experience in support or service roles
• Experience with tools such as ServiceNow or knowledge of ITIL

Who fits in with us?

To thrive in this role, we believe you have good analytical skills, take initiative, and are persistent when it comes to troubleshooting and problem-solving. We also believe you have good collaboration skills and enjoy working both individually and in a team, as you, as a consultant, may work in various contexts.

About Nexer Infrastructure

Nexer Infrastructure (formerly Sigma IT Tech) started its operations in 2018 and specializes in one thing – talent in operations, support, and IT infrastructure. We help companies grow and future-proof their competence using flexible consulting services. Among our clients are many well-known players who are market leaders in their respective industries.

As an IT consultant with us, you will be well taken care of, and we are keen on you enjoying your work. We place great emphasis on maintaining a good atmosphere in our group, among other things through joint activities such as lectures, after-work events, and lunch meetings. If you become a consultant with us, we listen to you, your needs, and the direction in which you want to develop.

Application

We conduct ongoing selection, but due to summer holidays, selection and feedback will resume in August when we are back at full capacity. We look forward to hearing from you!