Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your competence and ambitions – always with the human element at the center.

For our customers, this means we are a reliable provider that can quickly match the right competence with the right need. In addition to our strong internal consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are members of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Have you worked for a year or two in IT support and thrive in a role where you help users with technical questions daily? Do you want to continue developing within 1st line support in a modern IT environment with both clients and cloud services? Then we might be looking for you!

We are now looking for a 1st line support technician for several of our customers in Gothenburg and the surrounding area. Here you will work in a varied support role where you help users with everything from account management and application support to troubleshooting in both Windows and Mac environments.

As a consultant at Eccera, you get a secure employment and gather valuable work experience on assignments with our customers. Your consulting manager supports your development as you continuously gain new experiences and knowledge. An excellent opportunity to build your career.

About the role

As a 1st line support technician, you are the first point of contact for users who need help with IT-related questions. You work in a service desk where you handle incoming cases via phone and case management systems, helping users to quickly move forward in their work.

The role suits you who have already worked some time in IT support and feel confident in independently troubleshooting and handling common support cases.

Responsibilities

In the role of 1st line support technician, you will among other things work with:

• Handle incoming support cases via phone, email, and case management systems
• Provide technical support to users in Windows and Mac environments
• Account management in Active Directory
• Support and troubleshooting in Microsoft 365
• Support regarding cloud services such as Azure or other cloud platforms
• Installation and troubleshooting of clients, applications, and peripheral equipment
• Documentation of solutions in case management systems
• Escalate more complex cases to 2nd line when necessary

Your profile

We believe you have worked approximately 1–2 years in IT support or service desk and have gained a good foundation in helping users with technical problems.

You are service-oriented, communicative, and enjoy working in a role that combines technology with user support. At the same time, you have a technical interest and want to continue developing your skills in modern IT environments.

We would like you to have experience with:

• Work in IT support / service desk
• Active Directory and account management
• Microsoft 365 and user support
• Basic understanding of Azure or other cloud services
• Support in Windows and preferably also Mac
• Work in case management systems
• Phone support and user support

Does this sound like the next step for you?

Submit your application today – selection is ongoing.

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence to the right assignment as you advance.