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Junior Customer Service Agent – Malta

Jobs Europe AB

Okänd ort

Previous experience is desired

29 days left
to apply for the job

At Immense Group, we are driven by our values: passion, courage, and integrity. We create a work environment where people thrive, develop, and have the opportunity to grow in a fast-paced and innovative industry.

If you enjoy technology, problem-solving, and a high tempo, this might be the right role for you.

What you will do

As a Junior Customer Service Agent, you will be the first point of contact for customers and players via live chat, email, and phone – providing support in both Swedish and English.

You will be responsible for:

  • Participating in a 3-week paid onboarding and training program
  • Helping customers with quick, professional, and personalized solutions
  • Identifying and supporting customers who need assistance
  • Explaining products, platforms, policies, and campaigns
  • Updating customer accounts and information as needed
  • Promoting responsible gambling (Safer Gambling)
  • Collaborating with fraud and payment teams when necessary
  • Following AML procedures and reporting suspicious activity

We are looking for someone who

  • Has excellent knowledge of Swedish and at least C1 level in English
  • Is flexible and able to work shifts (day, evening, and night)
  • Has strong communication skills and an empathetic approach
  • Is organized and detail-oriented
  • Can handle stressful situations with a positive attitude

Benefits

  • Private health insurance
  • Wellness allowance of up to €300 per year
  • Daily breakfast and lunch in the company kitchen
  • Extra day off on your birthday
  • Team activities and social events
  • Relocation package to Malta (flight + two weeks of accommodation)
  • Performance bonus of up to 10% of annual salary
  • And much more

About the recruitment process

  • Online test
  • Final interview with the training team

Application

  • If you meet the requirements, you are warmly welcome to apply and become part of Immense Group in Malta.
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