Vacant job

At Immense Group, we are driven by our values: passion, courage, and integrity. We create a work environment where people thrive, develop, and have the opportunity to grow in a fast-paced and innovative industry.

If you enjoy technology, problem-solving, and a high tempo, this might be the right role for you.

What you will do

As a Junior Customer Service Agent, you will be the first point of contact for customers and players via live chat, email, and phone – providing support in both Swedish and English.

You will be responsible for:

• Participating in a 3-week paid onboarding and training program
• Helping customers with quick, professional, and personalized solutions
• Identifying and supporting customers who need assistance
• Explaining products, platforms, policies, and campaigns
• Updating customer accounts and information as needed
• Promoting responsible gambling (Safer Gambling)
• Collaborating with fraud and payment teams when necessary
• Following AML procedures and reporting suspicious activity

We are looking for someone who

• Has excellent knowledge of Swedish and at least C1 level in English
• Is flexible and able to work shifts (day, evening, and night)
• Has strong communication skills and an empathetic approach
• Is organized and detail-oriented
• Can handle stressful situations with a positive attitude

Benefits

• Private health insurance
• Wellness allowance of up to €300 per year
• Daily breakfast and lunch in the company kitchen
• Extra day off on your birthday
• Team activities and social events
• Relocation package to Malta (flight + two weeks of accommodation)
• Performance bonus of up to 10% of annual salary
• And much more

About the recruitment process

• Online test
• Final interview with the training team

Application

• If you meet the requirements, you are warmly welcome to apply and become part of Immense Group in Malta.