Vacant job

Let's create the mobility of the future together!

Din Bil, part of Porsche Holding Salzburg GmbH and Volkswagen AG, is a leading player in the Swedish automotive industry with brands such as Volkswagen, Audi, Seat, Škoda, CUPRA, Porsche, Volkswagen Commercial Vehicles, and Europcar. With 68 locations and approximately 2,400 employees in Stockholm, Gothenburg, Western Skåne, as well as Gävleborg-Dalarna, we offer career opportunities within sales, service, workshop, and administrative roles. Our core values, emphasizing drive, integrity, and sustainability, promote an inclusive and dynamic workplace. We invest in employee development and a healthy work environment. If you share our vision and possess the qualities we are looking for, you are exactly the person we want on board. Welcome to Din Bil!

Job Responsibilities

As a Service Advisor, you will become an important point of contact for our customers. Your main tasks will include:

• Responsible for booking services and repairs.
• Receiving and handing over vehicles, providing price estimates, and preparing job calculations.
• Handling quotation requests and insurance matters, ensuring our customers receive a secure and professional experience.
• Working actively and engaged to ensure our customers are satisfied with how we solve their problems.
• Offering our ancillary services to customers with a customer focus is an important part of your daily work.

Furthermore, you answer the phone and maintain contact with the customer during the workshop visit to inform them about what needs to be addressed on the car. As needed, you act as customer support and offer guidance on any technical questions.

Who are you?

You, the applicant, have:

• Experience in customer-focused operations.
• A completed upper secondary education.
• Good computer skills.
• Good verbal and written Swedish skills.
• Category B driver's license (manual transmission).

To thrive as a Service Advisor, you enjoy working with positive engagement and energy towards the customer, even at times with a high pace. This requires a high level of service awareness and good communication skills. If you have an interest in cars and technology, or are generally curious and eager to learn, we believe you will find it easier to get into the operations and help our customers through their workshop visits effectively. It is important for this role that you are proactive, structured, positive, and flexible regarding different tasks. It is also important that you have good teamwork skills as we are a team that works closely together. You need to be able to independently organize the daily work, with a constant focus on high quality. We see our new colleague as a happy, energetic person who contributes to a good atmosphere. In this recruitment, great importance will be placed on your personality.

Our offer to you

Din Bil is so much more than just cars. Through favorable employee benefits and competence development, we want to create an attractive workplace for you who work with us. Read more at Career - our offer | Din Bil (#).

Benefits:
Wellness programs, Collective agreements, Training, Employee discounts.

Ready for the next step?

If you feel this fits you, you are welcome to apply immediately as we want you on board directly with employment until November (with great chances of extension at another location). We work with continuous selection, but please apply by July 5th. We look forward to learning more about you in your application. Din Bil conducts checks of references, grades, and background checks in all recruitments before employment. Din Bil strives for equality and diversity. We value the qualities that a balanced gender distribution and ethnic and cultural diversity bring to a business. If you have questions about us or the position, you are welcome to contact the recruiting manager Robert Hellman via email: [email protected] (mailto:[email protected]).

Union Representative:

Unionen, Boban Kaevski; [email protected] (mailto:[email protected])