Vacant job

Do you want a key role in developing our operations within an organization with an important societal mission? As an Operations Coordinator at the Swedish Public Employment Service (Arbetsförmedlingen) in Umeå, you will play a central role in analysis, follow-up, and development from both an operational and strategic perspective. Together, we get Sweden to work. Do you want to join us?

The Unit's Mission

The Swedish Public Employment Service is Sweden's largest facilitator of employment. Every year, we connect thousands of job seekers with employers looking for new staff through various methods. Through attractive digital services and personal support, we make it easy for employers who wish to recruit and for job seekers looking for work. Our work is characterized by constant development in a changing environment where we create value by providing the right service at the right time.

As an Operations Coordinator in the Umeå - Sundsvall - Sollefteå unit, you will be part of the unit's management group, which consists of nine section managers, one operations coordinator, and one unit manager.

Job Description

Your primary task will be to support the unit manager in daily work by preparing materials for business planning, follow-up, communication, and development. You are expected to take initiative, assume significant responsibility, and contribute to close collaboration with many contact areas within the unit as well as at the department level. Analytical skills and proactivity are key attributes.

Your pedagogical, clear, and empathetic communication style inspires others to engage and take responsibility, helping the unit achieve set goals in line with the overall vision.

The role involves close collaboration with the unit manager, the management group, and functions at the department level, so we place great emphasis on personal suitability.

What We Offer

This is a permanent full-time position, which may begin with a six-month probationary period. The location is Umeå, Sundsvall, or Sollefteå.

We offer you the opportunity to work in a workplace that values work-life balance. You will have access to a generous holiday agreement and the possibility to work remotely when operations allow. Our benefits also include health care during working hours and a favorable health allowance. As an employee of the Swedish Public Employment Service, you also have access to competence development and career opportunities within the agency. Through our work, we contribute to an inclusive and sustainable society, where you have the opportunity to make a real difference for individuals and society as a whole.

Basic Requirements for the Position

• A university degree of 180 higher education credits (120 credits under the old system) or equivalent experience assessed by the employer as equivalent
• Experience in business planning or operational management in a large organization
• Experience working with goal and result follow-up
• Experience with the agency's mission regarding digital employer services
• Experience in strategic work in a leadership role
• Good knowledge of the Swedish Public Employment Service's operations and at least one year of experience working at the agency

Additional Merits for the Position

• Good knowledge of the Swedish Public Employment Service's framework programs and interventions
• Worked as an Operations Coordinator or manager at the Swedish Public Employment Service

The government's values guide us in our daily work. As an employee, you are expected to work fairly, impartially, and with high integrity, and to contribute to maintaining and strengthening trust in our agency.

In addition, you must possess the personal ability and aptitude to work in accordance with the Swedish Public Employment Service's employee criteria.

As an employee of the Swedish Public Employment Service, you are expected to be:

Responsible – take responsibility for your work, collaborate, and contribute to a good working environment.

Proactive – take initiative, contribute to improvements, and handle changes.

Result-oriented – plan, follow up, and contribute to operational benefits and results.

Application

Does this sound like a job for you? Please submit your application no later than 2026-06-10

Attach your CV, specifying the year, month, and duties for each employment, as well as certificates verifying requirements regarding education/work experience in your application.

Answer the selection questions in detail and truthfully so that we get a clear picture of your experience; otherwise, you risk being filtered out during the selection process. You do not need to send a cover letter. Selection tests may occur. We will keep you informed throughout the recruitment process. More about our recruitment process.

If you have protected personal data, please contact the responsible recruitment partner.

We actively work to be an agency free from discrimination. It is important to us that all competence is utilized, and we welcome all applicants. We view positively if you have knowledge of any of our national minority languages.