Vacant job

Do you want to combine technology, customer contact, and business focus in an international environment?

We are now looking for a Customer Support Agent, Tech for our Customer Support Centre – a key role where you contribute to both customer satisfaction and business development.

About the role

As a Customer Support Agent, you work closely with our distributors worldwide. You act as a vital link between technology, sales, and aftermarket services, providing qualified support and driving solutions that create value for both customers and the business.

Your main responsibilities

Technical Support

• Provide technical support regarding installations and products
• Create instructions, cheat sheets, and improved working methods
• Contribute to the development of training materials and instructional videos

Support to the Sales Team

• Support the sales organization with technical expertise and documentation
• Participate in customer visits, trade fairs, and activities as needed

Service & Aftermarket

• Handle warranty and claims cases
• Follow up and ensure quality in aftermarket processes
• Actively contribute to high customer satisfaction

Collaboration & Development

• Work closely with Engineering and other internal functions
• Contribute to the development of service networks and working methods
• Participate in projects and improvement initiatives

Order Handling (as needed)

• Receive and register orders
• Actively inform distributors about accessories and complementary products
• Ensure efficient and professional customer service via phone and systems

Who are you?

You are a service-oriented and solution-driven person with a genuine interest in technology. You thrive in a role with many contact surfaces and have the ability to build trust with both customers and colleagues.

We believe you have:

• Experience in technical support, customer service, or aftermarket
• A structured and problem-solving approach to work
• Good communication skills
• Interest in technical products and installations
• Good knowledge of English (additional languages are an advantage)

What we offer

• An developing role in a global company
• An engaged team with a strong team spirit
• Opportunity to influence and develop working methods
• Collective agreement
• Fixed salary according to agreement
• Health care, access to an on-site gym, and wellness allowance
• A wide range of wellbeing activities to promote well-being and collaboration among colleagues

The position is a permanent full-time employment under Unionen's collective agreement for the Technical Agreement. Start date according to agreement, and the position is located at the European headquarters in Stenkullen.

If you have any questions regarding the position, please do not hesitate to contact Jonas Linhage, Director of Customer Support: [email protected] (mailto:[email protected]) / tel. +46 302-254 16

Union Representative

Johnny Bergholtz, Unionen: [email protected] (mailto:[email protected]) / tel. +46 302-254 12

We believe in an inclusive work environment where differences are encouraged and valued. We therefore welcome applicants from all backgrounds.